Hamilton's Appliance — Local services in Gladstone

Wow, what can I say. It has been an adventure, but that means I have gotten to meet and work with a lot of the Hamilton employees and all of them have been excellent. It started out with the need for a new wash machine. I shopped all the normal places, even had a set ordered at one of the box chains. On a whim I went to Hamilton's. I have not worked with them before. I met with James. He asked me what I wanted and set to selling me it, but then he followed up with why did I want what I wanted. I learned a lot from him. The positive and negative of each style. I walked out with what I needed not just what I wanted. They price matched the box chain to the penny. Due to the COVID supply issues they were going to have to deliver the washer then the dryer later. They were willing to make both trips without charging me. The box chain had the same issue, but only deliver once they had everything. Surprisingly they got them both at the same time. First wash out the machine decided it wasn't going to work. This is not Hamilton's fault, but the manufacture (not here to bash so not naming names, and I have really enjoyed the working machine). I was bracing with having to argue about "we are not fixing this, I want new" but I didn't even have to. It was just a given they would completely replace it. Working with Laurie was great. She was competent and complete. Pedestals came today and we are complete, ready to go! With three deliveries came three delivery teams. They were all professional, polite, and quick. They must be good guys because my pup didn't try to bite any of them. I will certainly be back, hopefully not too...

I have purchased various appliances from Hamiltons’s Appliances, for about the past forty years. I have also recommended them to friends and family. They have great, knowledgeable sales people, competitive pricing and great service both before and after the sale. There sales people listen to your needs and don’t necessarily recommended the highest priced appliance model. I recently purchased a new dishwasher from River and was very satisfied with his product knowledge and assistance..He set up fastball delivery and I was in and out in about 20 minutes. I have never been given a reason not to trust Hamiltons, during all my customer involvement with them. I really believe that Hamilton continually goes out of its way to give the customer what they paid for. I HIGLY RECOMMEND HAMILTONS, WITHOUT RESERVATION. I was also very impressed with my first customer interaction with RIVER, the sales person.UPDATE 05-06-25 . The Dishwasher I previously purchased from Hamilton was delivered and installed today. Needless to say I couldn’t be happier. The installers name was Rene and I didn’t catch his name.of the man helping him. Rene was great, what a nice guy. He explained what he was doing and very careful with the surroundings in our kitchen. When completed, he spent a good deal of time explaining to my wife how the dishwasher worked. He wouldn’t leave until he was sure my wife understood what he had instructed her. It was well after 5/pm. Try getting this kind of service from a...

The compressor on our 5 1/2 year old LG side-by-side refrigerator quit working and just took delivery on a replacement. I can't say enough positive things about my experience with Hamilton's Appliance.

We initially went to a national Big Box store and found the salesperson to be not at all helpful, so headed for Hamilton's even though it's almost 30 miles from our home. The salesperson, Michael, took the time to listen to what we were looking for, showed us what they had on the floor, and contacted a few different manufacturers to learn availability and delivery dates of other models we were interested in. And they even offered to loan us a refrigerator at no charge while waiting for delivery!

I called Michael the next morning after we found a GE that we were interested in. Michael called me back in a few minutes to let me know the price (which was even lower than the "on sale" price on GE's website) and expected delivery date at the end of the month. We also arranged to have the loaner refrigerator delivered.

Michael called me back