Ashley Outlet — Local services in Glasgow

Went in to buy furniture for a new house. A sales associate came up to me and I told him I was moving and needed the furniture before I moved. He told me he could do it. I also told him that If this worked out I would be buying all my furniture from Ashley. I waited and decided to call and find out what was going on with my furniture. I was told my chairs were in but not my table. So I waited a week and went in and the manager told me that my furniture was in Somerset. Apparently my chairs had not come in at all. He makes a call and told me that they would be in on Tuesday. in the meantime I had already moved. So Tuesday comes and I call the manager and he tells me the truck had just arrived so I drive two hours to get there before the store closes and my furniture is not there. Of course the manager isn't there. The employee that was there tried calling him at least 7-8 times and he doesn't answer. I told the employee that I would like for the manager to give a call. The manager doesn't give me a call no surprise there. On Friday I call the Glasgow store to talk to the manager again he's not there. They tell me that its not their fault the furniture wasn't delivered and to call the warehouse I really think that that's their responsibility not mine! They couldn't even give me the right number! It just shows how unprofessional they are. I decide on Friday to call the Somerset store and find out if my furniture was delivered to the Glasgow store because they have no clue what's going on there. I was a little angry by then and talked with a lady who said that she would call and try to find out what was going on. She calls me back and tells me that they are acting like they dont know what's going on and the manager isn't there. Of course he's ignoring the call. She tells me she will find my furniture and get back with me. She calls me back and tells me that she's got it on a truck and its on its way. The guy that sold us the furniture calls me the furniture is there the manager can't even call to tell me its in. I get there and there is only one lady there and nobody else. So she takes us to the back to get our furniture. They couldn't even have someone to help load it up so me and my wife had to load it up ourselves! I wouldn't buy anything from here if it was the only place to buy furniture I'd rather sit on my old stuff after the way we were treated. I called and tried to find out if the owner would call us and she told me that he already knew of the situation and he wouldn't talk to me until he talked to Stanton Hall I said fine you just lost a customer who was furnishing their whole house! I have yet to either hear an apology from the manager or the owner. That shows the lack of integrity and care that Ashley furniture in Glasgow Kentucky has. I will post this statement on anything I can find concerning this store. The only reason they have a good rating on this site is because their own employees rate on this page. Stanton Hall gave his store a five star rating and the owner told him thanks for the five stars. Thats pretty sad. This gives Ashley a bad reputation. I hope corporate Ashley reads these maybe they'll...

Piss poor customer service after the sale. Ordered a mattress set (Ashley Sleep Limited Plush queen set) on 2/23/18. 3/13/18, nearly 3 WEEKS after the sale they still can't say where the mattress set is in their system or how much longer it will take to get here, yet supposedly the box spring arrived on their truck to the store today. This is according to Stanton Hall - store manager. If you call the Ashley Homestore Corporate Office, it is a waste of time because they will only revert you to the store. Basically you get the run around and no one will give you an honest answer.

So I told Mr. Hall to reverse the charges on my debit card and I'll order it elsewhere. As soon as I got home, I found the same mattress on AMAZON for $150 LESS, a better quality box spring for $80 LESS. Box spring is being delivered in TWO DAYS, mattress NEXT WEEK. Savings of $230 and delivery time is 1/4 of the time and AMAZON doesn't specialize in furniture^mattress retail. Truly shows how bad Ashley Homestore's distribution system works.

Do yourself a favor. Find what you like and order it online from a site that had it in stock. Plenty of places (including AMAZON) offer the same thin as this Ashley Homestore and usually at a lower price AND have a return offer that is less than $10. If this Homestore doesn't realize that what they offer beyond other options is customer service, then they will not last in town.

Ashley Homestore has lost any chance of getting my business again. NOT because of price, it's all about customer service which they obviously have no clue how to deliver that.

Update:

To reinforce how unorganized this store is, they never cancelled the delivery of my mattress set. On 4/6/18, the delivery service called me to setup delivery of the mattress set. Yes, over SIX WEEKS from the day I first ordered and paid for the set, 3 weeks after I went into the store to cancel my order. Obviously no one at this store pays much...

Keeping in mind this place is a distributor and not a manufacturer I feel I should start with; the products they have on-hand are good quality. My wife and I love our new beautyrest adjustable bed. We got it discounted on clearance; it didn't have a couple parts, which was annoying and resulted in unexpected expenditures, but ended up being ok. We're living on a fixed income, but we managed to work around it. HOWEVER. We were talked out of using a $50 coupon and into putting in for a $100 gift card. Essentially a rebate. Again, we live on a FIXED income, so that $100 is a big deal to us. Did we get it? No. First we found out they didn't put our email address we provided in for the card. Then we were told, after the 30 day mark, to get in touch with the company that provides the cards and put in a ticket. We did. It's approaching a month after THAT and we haven't heard anything from THEM, either. Talking to Brian has been absolutely pointless as we keep getting the runaround because he keeps having to "talk with HIS manager", whoever the hell THAT is. Whatever. If you have money and $100 isn't a big deal to you, go ahead and shop here. They're a distributor, not a manufacturer, so there isn't anything wrong with what they're selling (be cautious with their clearance stuff, though). But if they try to sell you on their "re-grand opening" (re-grand isn't a word, btw; it's "grand re-opening") gift card just tell them no, you don't need that headache. $100 can go a long way toward putting food on the table and we're just not going to get it....