Apollo Computers — Local services in Glasgow

My heart is broken. Took 2 laptops to get fixed. One had a broken screen and the other one was just slow. They called me and said the slow chrome book is what it is and there is nothing they can do for it. They also said they cleaned it up because it was dirty. I thanked them and approved the 200+ dollar fix on the broken screen laptop. This laptop top is still not fixed properly and the spot where the outer shell was bent is popping loose and has sharp metal like pieces sticking up. The touch screen has to be at a 90 degree angle in order to work.

The worst part, they lost the slow laptop. I have come by the shop 2xs called 4xs. Each time I am asked my info AGAIN, told there is no record of it, (then why did they call me and tell me there is no fixing a slow chrome book and they cleaned it for me). We just stopped by and the guy said he was going in the back to get the guy we need to talk to. I can here him talking.. He came back and said ohh he left and won't be back till tomorrow morning. My mamma's voice mails, pictures, videos are on that slow laptop. She has recently passed. I don't get calls back. I go there and always the person that I "should be taking to" is mysteriously gone. Every single time they want my name and phone number again and again. Not sure what I can do besides be Hart broken. If they recycled it, sold it, etc .. just let me know so I can stop having my hopes up that I will be able to hear my mamma's...

I felt like I should come on here and make this post as I've seen several individuals remark on poor customer service, so I can share my experience. I recently took my computer in to have an aftermarket CPU fan that was an absolute terror to put on. After finishing up that, they noticed the top fan was out. However, I was upset when they didn't call me to make sure it's okay with the repair. With most people that come in, I'm sure they would do this as it was something needed to be done and not many have that expertise. I however do have that ability and had already ordered a fan and planned on installing it over the weekend.

When I went to pick the computer, I expressed my displeasure that they had installed the fan on there without telling me. Almost immediately, one of the guys remarked just to comp the price of the fan. This wasn't something they had to do mind you, I fully expected them to take out the fan and would of been fine. But they cared enough for me, as a customer, to go home happy that they were willing to forgo the price of the fan.

That's why when I hear stories on here of poor customer service I don't really get it because that's never been my experience. I'd recommend Apollo PC to anyone whom I can't help to go to these guys because I have confidence that not only will they get the job done, but also treat...

I would not recommend this place to anyone. They preyed on the less computer knowledgeable people and over charge them for services not done.

I had a HP G7 laptop they service come to me here in Louisville and I was shocked at what I saw. The owner was charged $136 for a keyboard replacement. They was charged $49.99 for a notebook data backup yet was not provided the backup at all. Apollo also left pry marks on the from top left side where the first keyboard tab is. You can clearly tell they used a metal tool to do this as a plastic pry tool will not. But why pry it out when all you have to do is push with a small screwdriver though the keyboard hole to disengage the keyboard? This is in the HP laptop manual.

The owner of the laptop said they also paid to have the inside cleaned of dust. If they did clean it out, why was there a 1/4 thick pad of dust inside fan housing blocking vents when I got it to fix?

Hey Apollo, read the email I sent you with...