Chico's — Local services in Glendale

I was a long time customer of Chicos. Not any more. I purchased a gift for my 81 year old Mom and one of the two outfits purchased was the wrong size. She wanted to exchange the items for the SAME EXACT ITEMS that were now on the sale rack. We didn't care about the price difference we just wanted to do an even exchange. The tags were still on the clothes and we had the receipt. The same product was on the rack and they decided they are going to just KEEP the money from our purchase and not swap out the items - the SAME ITEMS. This is a horrendous business practice. I can no longer recommend this store. Do NOT shop at Chico's. They have no idea how to make things right to bring customers back in time and time again....

My friend and I went into this store this afternoon. She wanted to buy a nice outfit for a party. NO ONE asked if she needed any help. She finally went up towards the clerks. Two were just standing there as there was no one else in the store. The third appeared to be the manager. The manager finally said to the other two "Looks like THAT ONE needs help.". No one moved to help her even then. She left the store very angry and hurt. Who wants to be referred to as "That One"? No excuse for this...

Only Chico’s store I’ve ever visited (been to ID, NC, SC, CA, AZ, NV) where I wasn’t greeted and asked if I needed assistance. One sales rep looked at me and smiled as I was leaving! I had a gift card to find something I loved, and NOT ONE person spoke to me despite only 3 other customers in the store. Will not return to...