Sunrise Signs — Local services in Gloucester City

We hired this company to wrap our work vehicles. We provided the printable file for our vehicle wraps, which another company had designed and provided. After printing 7 truck wraps at one time, we noticed (after all had been installed) that they did not match the proof provided before printing. An approval is required on the proof before the print can be done. About 8 months had passed before we noticed the errors so we did not hold them responsible. Certainly we were not going to ask them to reprint them. We decided to get 3 service trucks repaired--body work--during our slow season (Winter). The vehicles had been in minor accidents, denting the body. The repair work would then require printing sections of the wraps to install. We notified them of the need in December so that everyone was provided ample notice to meet our Winter schedule (We had other work to do to our service trucks, like servicing our equipment mounted in the trucks, and more). They planned to send their local installer to inspect the vehicles and "get back to them". They would then submit a proof to us for approval so that the wrap repairs could be printed. This process dragged and they were putting us behind schedule for the Winter. When they produced the first proof, I expressed concern that the proof match the trucks, and that the scale of the print not be off as it had been on the 7 truck wraps with errors. The next day we were copied on an email sent directly to the installer asking if they wanted this account, that they were no longer servicing the account. So they fired us as a client via email over our concern about their errors in previous work, that we did not want the same mistake repeated. This left us with an additional 2 weeks lost time in getting the vehicles prepared for the upcoming busy season. They never contacted us directly.

RE: edit to answer to Sunrise's false claims Superior SoftWash had worked with only 1 wrap design and installation service for 6+ years before employing the services of Sunrise Signs. We lay out clear expectations from our service vendors of what we expect from them. "Easy to do business with", including good communication. We use email to summarize these communications so that nothing is lost in translation. In keeping with our core values, we expect and require that our employees treat our vendors like we want our clients to treat us. Sunrise Signs failed to take ownership of their mistakes. We were not even asking for a re-print. That would be unreasonable after a year. We did express concerns about the current work, to ensure that the mistake was not repeated. And for that, they fired us as customers without telling us. Proper preparation prevents piss poor...

We went to Sunrise signs after contemplating a vehicle wrap for our event rental business. We wanted to convey to potential customers that we are a leader in the party rental field, renting tents, tables, chairs, inflatable moon bouncers and slides, table linens, and photo booths. Sunrise delivered.

We went and meet with Eric with just a few crazy ideas sketched on a piece of paper. He took everything we had and exceeded our expectations. Very easy to deal with, email communication was great. We are by no means graphic designers and Eric was able to transform our vision.

The installation only took a day and we began getting compliments the very next day. It has been two months or so now and we can see no problems with the quality of the material.

I only wish I did not wait as long as we did to get our truck branded. I feel that we drove 50k miles with a plain boring white truck.

Great job by Eric and the staff at Sunrise. We are already planning our next trailer wrap.

Kevin Karcher Karcher Event...

I was ready to pull the trigger for another Graphic design company but then I had this gut feeling I should shop around. THANK GOODNESS I DID. That's when I found Sunrise Signs. From the time they answered the phone to the final completion of my Vinyl Van wrap and my Custom Lawn signs they were beyond exceptional. They Quoted me an excellent price which saved me a lot of money compared to the other companies I received quotes from and I couldn't be more pleased with how my box truck came out. They really understood what I wanted and worked with me every step of the way. I am a tough critic and normally do not write reviews, but i had to for Sun Rise Signs. I look forward to doing business with you again.....

Matt, President Professor Gatsby's...