KFC — Restaurant in Brooklawn

So, I've placed a mobile order on the KFC app last night and waited 20 minutes before driving there to pick it up (I believe that is plenty of time for them to prepare my food and the app also said it would be ready by then). I come into the store, the place is absolutely filthy (the floor, soda area, tables, etc.), and my food is not there waiting for me. It then takes 15 minutes for anyone to even acknowledge me, as all the employees were in the back and preparing food for people ordering in the drive thru and pretending they didn't hear or see me. Finally someone steps up to the counter then proceeds to tell me that he is only taking new orders and that he is not personally handling mobile orders or any Door Dash orders. So, he helps someone standing behind me to order her food and I wait another 15 minutes for him to come back to the counter. The store is absolutely packed at this point and the person that just ordered her food is called because her order is ready (she ordered way more food than me and I ordered 35 minutes before her). I asked the man when will my order be ready and that the order was placed almost an hour ago, he says the manager and everyone else knows that there are several mobile orders and that they are just ignoring them so he doesn't know what to tell me then he says "Next!". I've overheard several door dashers that were standing there waiting on their orders talking about how this is the regular experience here and that it is affecting their livelihood. They said they always wait 45 minutes or more, even for small orders like a macaroni and cheese bowl. They said the employees here lock the doors so they go through the drive thru and wait in line then after waiting the employees tell them that they have to come into the store for Door Dash orders. I've also witnessed several possible customers leave the store last night because of how long they were waiting in line. I finally got my food, after standing there another 20 minutes. I drove home and I was missing part of my order, plus the chicken tasted like it was old and re-heated. Hire more employees, stop being cheap! And fire the current manager and other employees that was made aware several times of mobile orders as well as seeing them on the monitor but chose to...

They were the most ignorant and unhelpful kfc Brooklawn,nj 08030... The woman that took my drive thru order was rude at window when I didn't realize my order didn't include coleslaw and I asked politely to ask to add I was ignorantly told by a middle age African American women"u ain't allowed to add to order at my window " after I placed not one but two chicken dinner orders I was only aloud one sauce period. Then I overheard her say inside to another employee " I really hate this white ppl that think they can just get whatever they want, I only asked to add to my order and for another sauce. Racism at its finest. I NEVER been treated like that at any other fast food establishments in that area. She was working Monday on May 1st between 3:30 and 4:30 pm . Most ignorant racist African American I ever met. I will be letting the main office know this person due to receipt and my son actually has it recorded because he was on phone at the time. Is my money not good enough because I am of Caucasian in color and does that give you the right to talk to me in a derogatory way which is what you said inside to co workers. I offered to pay more and all wasn't like we were asking for a freebie in anyway but to give one sauce with two chicken dinner orders is ridiculous and to ask to add coleslaw because we were unaware it didn't come with meal which is usually always included. I pray that this woman gets fired. Not good for the company. I rather go to Popeyes now. Besides it is closer. Work on public communications, A never returning customer and will...

My visit to KFC was terrible. I did a mobile order and went to the door to pick it up, and the door was locked. A few minutes later, a lady came out with a DOG on a leash!! She obviously worked there and was a manager because she had a stack of keys and locked it behind her. I knocked again on the door they didn't bother to come over to me they just motioned with their hands to "go around" the only other place to go was the drive thru and that completely defeats the purpose of mobile pick-up or quick pick-up. The drive thru had 10 cars in line!!! It took 30 minutes of waiting in the drive thru to receive my order, and the food was over cooked smh. This KFC is known for locking the door so customers can't come in, very inconvenient!! Having a DOG inside the building... VERY UNPROFESSIONAL, DISGUSTING! We all know Dogs shed, and had I seen that dog before I made a mobile order, I wouldn't have ordered from there, period!! Major franchises like KFC, regardless of who owns that particular one, should be following standards of all franchises and keeping a DOG in the building where food is made and prepared, I'm sure...