Knuckle's Automotive Service, LLC — Local services in Goddard

An older widow from church took her vehicle there. It was running and driving when she dropped it off. They accidentally blew up her engine. They refused to release the vehicle back to her without her paying over a thousand dollars for her vehicle. They even admitted that yes they blew up the engine, but she still has to pay for her vehicle. It was in worse shape when they were done with it. They are not family friendly, they are not your neighbors. They have proven to take advantage of people, especially women. Be warned that this shop is quite shady and greedy and is not a serious automotive repair business. Even though I was not there to witness any of this first hand, my adult son was. The customer had asked him to be there as an advocate for her. He was told by the business that he was not allowed to talk or be part of the conversation and they were very frustrated that he was even there in the first place. He was disappointed that this business would act in such a way to their customers. Even though the owner may be a wonderful woman of faith, sadly enough the other employees did not act in such a way. Hopefully this business will do better toward their customers...

Made an appointment to get an estimate on repairs needed to submit to our warranty company. When vehicle was done we never received a call stating it was ready to be picked up. After we got approval for repairs from warranty company. I called and set up an appointment. Appointment was a week out. Appointment was set on 8/16/22. We dropped vehicle off on 8/15/22. Repairs weren't started until 8/17/22. I called today, 8/19/22 to check on status. I was informed it was pushed back because of them waiting on parts. We never received a call about this issue. Why was the parts not ordered when appointment was set. According to Justin they were waiting on approval. A business needs to communicate with customers. They have failed big time. I will not be back...

Great service and willing to discuss and walk you through anything.

I quite enjoy their pictures that provide a quick glance and proof of the matter at hand and even more. It not only shows Knuckles trustworthy reputation but their experience and thoroughness. Their diagnosis is why my car is still on the road till this day.

I had my car serviced for new coolant hoses and a new oil separator. They walked me through every step they would take to ensure the job was done correctly. Down to pricing, parts, and options. They truly did their research. Over a year later and my hoses and oil separator are still going strong. They even keep track of all the types of parts or coolant put within the vehicle in their system. Very detailed oriented....