O'Reilly Auto Parts — Local services in Golden

I have a business charge account with O'Reilly. The last 3 weeks I have made 2 trips to the Golden O'Reilly store. I had a list each time of what I needed. Same guy helped me both times. Nice kid but should not be working at a auto parts store. Been around cars my whole life (50 plus years).

1st trip The kid had a terrible time finding a set of spark plugs for a Ford 289. Had to explain that Ford made the Galaxy (thats the car the engine came out of). After a considerable amount of time of him searching the computer the best he could come up with was a set of peanut plugs for a small block Chevy. and he tried o sell them to me. He was sure they would fit the Ford engine. I know the difference between a Chevy spark plug and a Ford spark plug, and they do not interchange. He couldn't find the AC oil filter I wanted. I didn't want to confuse the poor kid any more so I just went up the street to Advance Auto with my list and got everything I needed.

2nd trip earlier this week I went in with another list and I got stuck with the same kid. Well we couldn't get past the first 2 items on my list. 2 preformed 90 degree radiator hoses one 1 1/2" the other 1 3/4" he insisted I give him a make and model of the car I needed them for so he could look them up. I knew then I was in trouble. The car I was working on was a Ford Pinto with a 289 (4.7 Liter) you will not find anything that fits V8 Pinto in their computer base. I asked if he couldn't just pull them from stock or at least look to see if they had hoses like what I had described. He would not and his manager said the same thing. They needed the make and model to look up the part number. I said fine it a 74 Pinto with a 4.7 liter. He told me his computer didn't list a Pinto with a 4.7... All auto parts stores have a large selection of radiator hoses. Him and his manager insisted they needed a make and model to look up the hoses. I said thanks took my list and went back up the street to Advanced Auto Parts and got everything on my list including the radiator hoses I needed. Those 2 trips alone I spent over $1100 dollars at O'Reilly's competitors. I have a few more things to pick up this one project. You can bet I will not be wasting anymore of my time and causing myself anymore aggravation at O'Reilly's...

I'm a mechanic and used to shop at the previous checker Auto Parts stores. O'Reilly's hardly carries anything that is name brand or quality and they are charging outrageously high prices for everything. I priced shopped a battery at O'Reilly's and they wanted $200 for a car battery while I went to the Ford dealer and got a factory Motorcraft battery for $95. Same thing with wipers, O'Reilly's wanted nearly $20 per wiper blade, and I bought brand new wiper blades from the Ford dealer for $6 a piece. When purchasing 1157 light bulbs they are selling them for $5 for two, while you can get a package of 10 from other places for $4.

Unfortunately when a large organization like O'Reilly's buys out local automotive stores including Carquest you have little choice to find decent Quality Parts at good prices. Definitely check with the dealer first before going to O'Reilly's if you...

Went in to make a purchase for prizes for a non profit organization I work for and the manager was on a personal call which lasted 10 minutes while the associate and I waited for her to finish. Very rude. Did not seem like she was very excited about her job and kept brushing off the associate trying to hurry her. When she finally got off her personal call which included a lot of laughing and happiness she turned to us and gave us the run around about why we could not make the purchase without a purchase order which is not required. When tried to explain this she got hostile and talked down to me as if I didn’t understand how it worked. On my way out she stopped me and continued to try to argue with me. I feel sorry for the associate who has to work with this manager. They were not wearing name tags so I could not get names. This was in golden location around 11AM...