UScellular & T-Mobile — Local services in Goldsboro

If I could rate this place 0/5 I would. Heck I would go as far as to make it -5/5 as all I did here was waste my time. All I wanted to do was activate my phone, we had already paid for it as well as had our plan setup. It took them an hour and a half to get to me, and in that time I spent it talking to another person beside me who was angry because they were calling people up there who had walked in AFTER they had. Not only this but when it was their turn they further complicated the issue and put them at the bottom of the list causing the never ending loop of chaos to continue. When it was finally my turn I walked up there and was politely greeted by a nice lady, but it all went downhill from there. After I gave her my phone information and everything she needed all that had to happen was her to simply click a button and it'd all be over with. But of course that would make things far too easy! Nope, I figured out that because I wasn't the account owner, my FATHER had to be present there as well. Which I guess could be understandable. So I asked if I could call him to see if he could stop by so it would all be over with. Guess what their answer was? NOPE! They sent me packing and told me to try again next morning. They weren't even polite about anything, they are possible the epitome of the worst customer service I have ever witnessed. You are more likely to be more pleased by one of those mechanical telephone robots. They may not be real but they will always be more sincere than the horrifying service I received here. I hope for the love of god that you STAY AWAY...

I had the best experience here! I broke my phone and my boyfriend called to set everything up for me to be able to come in and get a new phone on top of transferring my number over and being added onto his plan. Crystal was awesome at helping with him in the phone. And then when I got there she was busy with another customer so I was helped by by another girl (i just cant remember her name) who super nice also. And they worked together to get me in and out of there efficiently. I...

Absolutely terrible experience. Waited for 40 minutes as no one greeted me asking how they could help me or anything. Ok, granted they were alittle busy but that didnt stop them from greeting and helping the two gentlemen who came in after me!!!! Not to mention a young lady was before me for over an HR and ignored her as well!!! Absolutely ridiculous will cancel my service ASAP an would never ever recommend US Cellular to my...