North Side Appliance — Local services in Goshen

I called multiple other appliance stores and no one had the part in stock, nor did they offer very good customer service on the phone. When I called North Side, I received “old fashioned” customer service and what I mean by that is you could tell she was happy I called and not annoyed, she was willing to hear my concern and go see if it was in stock simply based on the information I gave her. The hold time was quick because she knew what she was doing and came back confident that she had the correct part.

We drove 40 minutes to pick it up rather than order online. I’m happy we did, we were able to support a local business, have the part that day for an equal price of Amazon and when we walked in she had the part ready and I didn’t tell her we were even coming in.

Beautiful and clean store on the inside and I browsed their appliances and they appeared to be equal pricing to the local “big” appliance...

Absolutely terrible customer service. Called for service on whirlpool ice maker and washer. The service guy was unprofessional and odd. He said we needed a replacement ice maker and a few parts for the washer. I told him to get the parts and get it done. 2 weeks went by and a lady called with a price. Not a solid price, a range. I told her fine, just get it done. This was a Tuesday, she said they would be out on Friday. Friday was a no show and no one called. Now it’s 3 weeks past the Friday and absolutely no communication. Terrible company. Called a competitor got it handled in a...

Wow what happened to customer service and that nice store you used to have? My wife and I came in to purchase a refrigerator on Thursday 9/22 and was greeted by a lady who ask what we’re we looking for? We responded we were looking for a refrigerator, she pointed a said” they are over there and then went to her office! After wandering 15 minutes without customer interaction we proceeded to leave when another lady finally ask. We were looking for high end product ( we have purchased here before) so our money was spent at your customer friendly competitor in...