Cricket Wireless Authorized Dealer — Local services in Granbury

I originally called the Cleburne location to upgrade and get more information about everything. The man was very rude and inconsiderate. I then called the Granbury location. JONATHAN answered, with a happy and welcoming tone. Answered all of my questions (I ask many) with care and concern. A few days later I call back to Granbury, knowing I wouldn't get the right treatment and service from Cleburne, even though it would have been a closer location. JOY then answered allllll of my more detailed questions, help me get set up to come in the following day, and ensured I had everything I would need in place. DAMIEN then answered when I called the day of. Jumped right in to help me where I left off and to prepare for the completion of my upgrade. He is also the screen protector master. I was welcomed as soon as I walked in, great conversation, very knowledgeable information, quick and easy upgrade/transfers, enjoyable process, and even walked me out when done. FOREVER CUSTOMER HERE!...

I called to ask about what action cricket will be taking in the data breach due to getting so many scam calls now. I was told by an associate that she did not know so I asked to speak to a manager. I spoke to a manager and he was extremely rude. I started off by asking the same question. He stated that she did not know the answer because they do not keep the stores in the loop. I did say as a manager you should know or at least be willing to say I do not know the answer but let me find out for you or gather any information. He then hung up on me. I called back and asked why I was hung up on and he stated that I was hostile. I do have the calls recorded for corporate. I was not hostile, but did give attitude after I was hung up on. I asked for her name and hung up again. Apparently it was Tony. My fiance called up there after I did fine another manager to complain to and told my fiance a...

I don’t usually leave reviews, but I had to take a moment to shout out Harley Green at this phone store absolutely amazing experience from start to finish. I came in not really knowing what I needed, and Harley walked me through everything with patience and real expertise. He explained all the options without pressuring me, helped me find the perfect phone for my budget, and even transferred all my data for me on the spot.

You can tell Harley genuinely cares about helping customers he made the whole process smooth, stress-free, and even kind of fun. If you’re looking for great deals and top-tier service, ask for Harley Green. You won’t be...