Taco Casa — Restaurant in Granbury

I am writing to formally express my deep and repeated frustration with the Taco Casa location in Granbury, Texas. As someone who genuinely enjoys your food, it pains me to say that the customer experience at this store has consistently been nothing short of abysmal. I’m not exaggerating when I say that every time I visit this location, it feels like the entire staff is operating on a shared brain cell—and barely making use of it.

Let me break it down.

Every single time I go to this location, the staff is painfully slow. I’m not talking about the usual fast-food rush or an occasional understaffed shift—I’m talking about standing at the counter, directly in front of the employee, and having to wait five or more minutes just to be acknowledged or rung up, even when there is no line. It genuinely feels like the employees are unaware of their surroundings or responsibilities. There’s a consistent vibe of confusion, disorganization, and sluggishness that has made this location practically unbearable to visit.

But the slowness isn’t even the worst part—it’s the complete and total disregard for accuracy. I can clearly, politely, and directly say that I want unsweet tea, and without fail, I’m handed sweet tea. It’s happened so many times that it no longer feels like a mistake—it feels like they’re actively not listening. It’s like talking to a wall that nods and smiles and then goes right on doing whatever it wants. And this isn’t just about tea—my orders, in general, are almost never correct. Whether it’s missing items, incorrect combinations, or poorly assembled food, the quality control is nonexistent.

What makes this situation even more ridiculous is that the ONLY competent person in the entire store appears to be the manager. Every time I’ve seen them step in, things suddenly start moving efficiently. Orders come out correctly. Customers are greeted and served properly. But the second that manager disappears, the rest of the crew seems to fall apart like they’ve forgotten how to do the most basic parts of their job. It’s honestly baffling that a store can continue to operate at this level of dysfunction day after day.

I don’t know if the issue is a lack of training, poor hiring choices, or just plain apathy, but it’s very clear that something is broken at this location. And until that’s addressed, customers like me will continue to walk away irritated, disappointed, and wondering why we even gave Taco Casa another chance.

I strongly urge you to take this complaint seriously. Re-train your staff. Hire people who give a damn. Reward the manager who is clearly doing the job of ten people. Because right now, this store is an embarrassment to your brand, and I’m not the only person in town who...

It's been a while since I've been to Taco casa. I just want their last night and because they don't put much food on their burritos I ordered a taco to put the taco in with my burrito to accommodate their shortage of food on the burrito. However, when I got my burrito and might taco and put it together there was not much food and either one of them. I paid over $5 for basically a tortilla and a hard shell taco with a little bit of beef. The person that had working at the counter after I paid her $5 and some change besides she's going to give me $5 change back, go figure! If I would have known they were going to short my food like that I would have taken her up on her offer. I definitely will not be going back, they have lost my business! When I go there and see the managers eating out in the lobby and I look at their burritos, they are full of food. One time I walked up to the table or two managers were sitting and ask them about that very thing. They were very surprised...

Consistently above average drive thru fast food "Tex-Mex". BUT... they do not put the condiments (hot sauce packets etc) out like other Taco Casa locations you have to request them, and tell them exactly how many you want or you can purchase a bottle. Also they frequently mess up orders, HOWEVER they always are pleasant and correct the mistakes. It's just a long drive back up there. My husband just never checks.. I always check. I've learned my lesson LOL. Because they will not answer the phone, so it's not like you can call and get a credit for another time. Nope. You gotta drive back up there at 8 or 9 at night over 4 spicy bean burritos and 3 sides of jalapeños. You'd think it's no big deal... but that comes out to like $11.78 these days. So it is what it is.. but like I said. They're great to deal with, super nice and they're always so busy. I'm sure it gets confusing... at least Taco Casa has a decent...