Grand log furniture HGTV Dream Home Bunk Bed Builders — Local services in Granby

FRAUD ALERT BEWARE!!! If you intend to give Stephen Palm any money you will not get it back. Also, you will not receive what you intended to purchase. Read the past reviews, we don't lie, this guy will straight up go dark on you! I paid Stephen the deposit 6 weeks ago and now am forced to file with small claims of Grand County to get my money back. The process of communicating with Stephen is mind numbing. All I've ever wanted was an honest update on when I can expect the completion and delivery of the bed. Even if it would have went longer than 6 weeks, as described on his website, I would have totally worked with the guy. Very receptive at first when he's getting ready to take your money, returns texts/emails immediately. The moment you start wanting information on approximately when your furniture might be ready, he'll either ignore your phone calls/texts or lie to you about when he's "in town" and "scheduled to deliver."

Listen, I could go on about how shady this guy really is. My father used to say, "Why a man decides to steal from another man is largely a reflection of the character of the people that built that man."

Bottom line, don't say we didn't warn you. Don't do what we did, Don't give Stephen Palm your hard earned money! The guy isn't even worthy of 1-Star but google forced me to rate this thief!

UPDATED REPLY to STEPHEN PALM See folks this is what I'm talking about. Instead of picking up the phone to do business, Stephen Palm will choose to conduct his communication in any manner that does not involve an actual voice conversation. He's what you might call an introvert. Sorry, no aggression, no threats made. Much like any other normal human being, just want to do business with someone that knows how to conduct business with other human beings. Also, I paid for delivery and set up because I can't/don't know how to put this thing together, that's why you charged me extra, remember? Even if I had the ability to p/u, I just found that out within the last 48 hours. After countless weeks of literally begging and pleading via voicemail and text message for some info, any info. Mostly ignored, then reply was usually a lie. So, to recap, 6 weeks since deposit, no bunk, no delivery date, no refund, just...

I finally got the bed after being over 2 months late. The bed was over sized by 7inches on the sides and 4 inches at the foot board. The bed is a huge safety hazard as an entire leg could slip through the bottom rails being so over sized. The raw bottom rails are also exposed by 3 1/2 inches on both sized making it sloppy and horrible workmanship. I requested Stephen Palm make a bed using the Standard King size dimensions due to a safety hazard and he has repeatedly refused . He said it can be used as a "stepping stool". Not only will he not replace the bed, he also will not refund me my other $800 from the other orders I cancelled due to him giving me the run around, not delivering the furniture as he promised on multiple occasions as I drove 3 hours to my rental and waited around for him to show up. He'd contact me a week later with a new delivery date and then not show up again. He also refused to send me pictures of his progress stating, "Trust me and let me do my job". He certainly cannot be trusted and his work is so bad, the bed cannot be salvage and needs to be thrown out with the garbage. (I tried to add a photo of his horrendous workmanship but was unable...

We ordered a bunk bed from Stephen. It was a week or so late but eventually he called to let us know it was ready and to schedule delivery. The bed showed up and was very sturdy and he delivered and set it up as promised. What I found after reading other reviews, and having now dealt with him myself, is that Stephen is not a great communicator (will probably ignore the bulk or your phone calls and texts) but does build nice furniture and eventually delivers as promised. I actually talked to him about this and he told me that he is by himself, building furniture and fielding phone calls and just gets...