Kopy Kat Office — Local services in Granby

I have had many good experiences there, but my most recent one was not. I did an order over the phone. My husband picked it up. A small portion of the order was not there. I did not realize this right away as my husband came home in the evening. I checked it the next day and realize that I was missing things. I called the store. And I did not receive very good customer service. I was made to feel as though I did something wrong. Or that my husband lost part of the order. Which is certainly not the case we looked all over, checked all through both of our cars. This was very disappointing as my previous experiences were really good. In the end they did replace what was missing but I cannot change how I feel about how I was treated and spoken to.

An update to my review for the product that was replaced. One of the forms that I ordered. Ended up being incorrect. Very very disappointed.

Owner, I understand your response to my review, but on that your preference, as for me to come into the store. I inquired if you could do that and put together an order for me. You did not say that you couldn’t you went ahead and did it. But I did not receive everything in the first place. I understand that you were adamant that you put it in the bag, but that is not what I received. I do very much appreciate that you did get me more forms. But the one form was a carbon copy form. I just think I would agree to disagree and good luck to you...

I must be the exception. They ordered an ink cartridge for me. It came in quickly, but when I got it home it was an unmarked cartridge...not name brand. When I tried to install it an error message said it was not compatible with my printer (it was the right printer number). When I called and began to explain I was told to wait or they would call me back because they had customers in front of them. The call back came from the WP office which tried to transfer me to Granby, and I was disconnected. Then I was told I needed to bring the faulty cartridge back before they could help me. I live on the west end of the county, and of course the cartridge has been opened and prone to leaking. Not at all the customer service I...

Honestly the nicest people. I bought a ticket for a show but admission required a printed copy, but I'm about a thousand miles away from home. I stopped in and told them my situation, so he told me to just email it to them and they'd print it no problem. We chatted about my trip and the show I'm seeing, he was genuinely interested and kind. Once the ticket was printed I asked how much I owed and he said not to worry about it, it would be a gift from them while I was in town. Absolutely unreal, so nice. I don't print things often, but next time I do I'd be willing to drive the thousand miles just to have these guys do it again.

Edit- I believe Joseph was the fellow that helped me. You're...