Rent-A-Center — Local services in Grand Haven

Was really pleased with my last purchase so I got a new washer and dryer (specifically asked for brand new not used) and the dryer wont heat up and its got scuffs all over the top so I know its used and they are charging me for brand new...dont think I'll go back...very disappointed in the dishonesty Update: the manger at this store was awful to me on the phone and accused me of lying about the condition of the items sent to me. He also stated that he has sent me 3 sets because of my complaint but it was his mess up because he sent me 1 that didn't work and another that was a opposite of the color I ordered and finally sent me what I ordered in the first place...took 3 months to get it right then tried to charge extra for his mistake . When I tried to terminate my rental he called me personally to yell and intimidate me. If that's not bad enough he came to my house personally to "supervise" the pick up to intimidate me more. I will never recommend this store to...

The store location manager is a rude man, one of his employees in the past was caught peeping in my daughter bedroom window before knocking on our door . I am disgusted and un satisfied as a customer/ex customer of your establishment. They do not follow state law and harass me continuously after a verbal agreement. My account is past due and I refuse to talk to or have any contact whatsoever with the employees or store manager at the Grand Haven location they have called me up to four times a day and stopped at my home twice almost daily it is absolutely ridiculous I have proof of the phone call history and your employees on my doorstep my television that I was paying for has been broken for months . I was not advised that the insurance on the television does not cover anything broken that breaks. I'm only willing to work with the district manager to settle or...

Two days ago I went to rent a center to purchase a gaming laptop, on the employees were nice, we paid for it and the employee said it would be here "Saturday, 2:30PM at the latest" come today and I find out it's coming monday. I don't know about you, but after being told BY THE PERSON THAT WORKS THERE, a product will arrive in a set time span, I expect it to be there. Waiting for something to ship already feels like eternity, so don't make eternity longer. Edit: It's Monday at 5:30pm Rent A Center closes at 6:00pm, the employees said it would be here in the afternoon and they would follow up, and considering how close it is to closing I don't think they will. So my question to rent a center is what the hell...