Office Depot — Local services in Grand Junction

The costumer service is trash unless maybe you are the right color and socioeconomic status. My husband and I have tried to give this place a shot many times but clrearly we are not the right group in order to get treated as human beings. This last time we went to purchase a chair no one even bother to ask us if we needed any help. All the associates seem to be too busy looking busy because, you can clearly see they all just stand around. Once the chair was purchased we also paid for it to be assembled the lady Sherry was anything but friendly and told us that we would need to come back tomorrow. However, a couple hours later we get a call to come pick up our chair. When we arrive a strange man who is a costumer is sitting on our chair and Sherry, Dan ( the manager) and other employees just let this go on. I just paid $300 for this chair and I did not consent to have anyone sit in it. When my husband address this Sherry just blankly stares at him. Once we go back in the store manager Dan is nothing but arrogant and condescending. He goes on to tell me that people come in all the time and open their stuff and that there was nothing they could have done to prevent this. First of all Dan you should not be on a manager position at all. Arguing with a costumer is very bad practice, second it is COVID19 times who are you to expose me to other strangers when I did not give permission to that nor is that in any signed paper from me or my husband. Third you could have put a sign that said please do not touch this is not a display or asked the gentlemen to please not sit on the chair. However, you and Sherry are too concerned about looking busy and being awful employees to do so. You then tell me go ahead and go to corporate and I will as well but want to warn the rest of the community of the awful costumer service in case they don't fall in to you category of who...

As of Friday, April 21, 2017, I have spent over $1,300.00 in supplies and copying in the past 3 weeks for legal documentation. Prior to Friday, the work performed by Office Depot employees was generally very good. With the exception of observing some managers and other employees disengaged from the work process of assisting customers, the overall product was good. However, on Friday, April 21, 2017, I had a large order of over 1,300 copies of legal documents to be made. Upon returning home, I discovered that these were not hole punched per my request. So, I brought them back to Office Depot. Two hours later I retrieved the copies. Upon returning home, I discovered they were out of sequence and skewed so that the exhibit and page numbers on many of the documents were not readable. So, I had to go through each page, one by one and handwrite the page numbers and exhibit numbers on many of these legal documents. Aside from the fact that Office Depot misleads customers with their alleged "Cash Back" program ( I earned a whopping $2.35 for my purchases), I find as a whole their business practices to be...

Their online vs. in store pricing, coupons, and rebates are not designed to be customer friendly. Their in store price for Canon printer ink multipack was $4 more than the online price. The manager said they would price match, but I had to know the online price and ask for it. I also had a 15% coupon that they had mailed me. When they applied that discount, it erased the $4 price match. The woman ahead of me bought HP ink and got a free notepad. When I asked the cashier about it, he said it was only for HP ink buyers. Earlier this summer, I recycled a bunch of ink cartridges to get their $1 rebate for each cartridge. It was only good on the next purchase, so I asked for it this time. Sorry, that offer is only good for 60 days. All in all, a very disappointing and confusing experience. While I was trying to make this simple purchase, the line behind me grew to about eight very irritated customers (1 cashier). OFFICE DEPOT, make it easier for us to shop and get good prices without all this...