Anthropologie — Local services in Grand Rapids

I usually have a wonderful experience with Anthropologie and typically their customer service is top tier. I have been to several locations in different states and never experienced anything like I did yesterday. I went to the Brenton Village store location in Grand Rapids to make a return and waited in line for no less than 35 minutes. I have never waited that long, but I was patient and did not mind the wait itself. Once I get to the cashier’s desk I had my bag with the item I was returning and handed over my return receipt. Instead of saying “how can I help you?” or “sorry for the long wait, thank you for being patient” I am greeted with “...and what do you want me to do with this??” in a very rude tone. This was the definition of poor customer service. If only she could see my jaw drop... it was unfortunately hidden behind a mask. I think this branch should really do a refresher course on customer service and...

Mediocre customer service. During each of my several trips here, I have had to seek out an associate to assist me in starting a fitting room, instead of one of the many associates offering to bring my items to a room.

Also, rarely will you ever receive a greeting when entering. Making customers feel unwelcome, their team members do not willingly engage with and assist customers.

Their lack of quality service decreases my desire to...

The best location I have been to with more selection in the home and cosmetics and even clothing. Very nice large open modern space. I love the printed dishes and the home stuff. I am so happy to see this in the village, it's a perfect fit! Except now I would love to see an urban outfitters and free people in the area! I think free people would be great at woodland and urban would be great either in the Breton village or knapps...