EVEREVE — Local services in Grand Rapids

I have never left a negative review like this but this experience was beyond frustrating. The customer service was incredibly unhelpful — staff were dismissive, uninterested in resolving the issue, and even rude when I asked reasonable questions about their exchange policy.

The exchange policy was never conveyed to me at the time of sale, it was simply stamped on the receipt and completely customer-unfriendly. They refused a simple return/exchange or even a gift card (only was allowed to exchange for same item different size) though the item was unused and I had proof of purchase.

No flexibility, no empathy, no accountability for the lack of communication regarding this incredibly strict policy. I am sad to say, this experience made it clear they don’t value customers after the sale is made. I strongly recommend shopping elsewhere if you expect fair treatment or even the basics of...

Retail is probably one of the easiest jobs to have. I work in retail, so this is not a biased statement of my experience. I recently went into this store for the first time. It was not busy, maybe four people browsing with two girls working. They were incapable of the 4 easiest parts of retail customer service: I was not greeted when I walked in I was not asked if I needed help with anything when I was browsing I had to get the girl's attention to ask for a dressing room I was not told to "Have a nice night" when I left Granted I do not look like every other preppy blonde woman in EGR, there is no excuse. I am polite to everyone that comes into my place of work - regardless of how they look, how they are dressed, how they present themselves, etc. If you are not dressed like a preppy blonde woman and/or you are not white, be weary of receiving poor...

Can not say enough about this place. I had been to every store I could think of and Breton Village was my last hope (and it was just a coincidence I drove by there because I forgot they existed). I had literally been in tears serval times that day looking for a dress to go to a wedding and had given up. We walked in and Amy was immediately there to help me. She listened to me and had me trying on things I would have never picked out for myself and they worked!!! She made boyfriend and I comfortable and the process easy. I bought two things with the intention of returning the one I decided not to wear and am now keeping both because I love them so much. She even mailed me a thank you card and remembered my boyfriends name and included him in the card. I have found my new favorite...