Petco — Local services in Great Barrington

This is the worst Petco I have ever seen. It’s dirty. The staff is nasty. The manager is rigid. The aquariums are filthy And their customer service is nonexistent

I highly suggest you go to Petco in Pittsfield, which is so much better. We Bought a dog gate and the service was so bad we finally said I just gotta get out of here. We tried to return it three days later unopened and they refused.

We had the credit card we had purchased it with

Everybody every decent business will take a return these days if you have the credit card you paid for it with, and you didn’t use the item

This is like going back to 1957

By the time we were finished, they banned me from the store, which was actually a gift because there are two pet stores in Pittsfield that are both really good

They have new employees every week because no one can stand it there

Very small inventory nasty staff filthy store otherwise...

Had my dog in for a groom. He’s a double coated dog and his top coat was not in bad condition. He was blowing his undercoat and needed to be brushed out and bathed. I asked them to shave his belly for summer, which is standard for his breed. Instead the groomer completely shaved off his top coat. Gouged his chest and complained to us that it took too long to dry him. I booked him for 4 hours because that’s how long it takes to groom him. A simple google search would tell anyone that you cannot shave this breed without causing health problems such as loss of temperature control, dangerous sun exposure, rashes, etc. I’m so angry. When I brought it up they did nothing. Not to mention his coat is all hacked up and he’s injured. PetCo needs to train its groomers. Don’t use them, even for...

I didn't have any issues with any employee when I was here but I did notice several concerning things. I have worked at petco and I think we should advocate for the animals as employees of the company. That being said, I noticed dead anemones in the fish tanks which turn into ammonia bombs and kill the rest of the fish. I also noticed that their crested gecko had floppy tail syndrome, which comes from a lack of proper diet and/or lighting. If you're going to sell live animals you need to make sure you're actually caring for them properly. "Rescuing" them by buying them doesn't even help because they do it to the next animal too. I highly recommend getting your animals from reputable breeders so that Petco as a whole gives up on selling animals that they can't...