Riviera Lanes — Local services in Green Bay

The bowling alley is decent with fair price and some staff there are very nice and reasonable, but there is this one lady who claim to be the manager is a real hater and selectively treat certain groups of customers unfairly. I have been bowling there for over a year now and my group happen to be one of the groups she hates. We have encounter many occasions with this same lady making up stupid rules that don't exists against us.

One time my buddy was paying for me because they only process credit card if it's over $10, which is fine. However, we were told if one person is paying for two people we would only get one stamp on our "all you can bowl" coupon. Can you believe it? Even a 12 year old probably could tell this is person and has nothing to do with business.

Also, my buddy had his coupon fully stamped and was nice enough to showed it to this lady and asked to start a new one. He would like to save the coupon for the weekend when it's $10. He were surprisingly told to use the current coupon before he can start another one. She said it's the rule, but there is no rules regarding the two situation on the coupon. Anyone could start a brand new coupon at anytime, why not after showing her the full coupon that we would like to save it for later? The only thing I can think of is she is trying to get him to use the coupon on an $8 night when he wants to save it for the $10 night on Friday and Saturday. I feel this lady is being unreasonable and probably has a very miserable life and just wanted to make other people that she dislike miserable with her.

On another occasion our monitor got locked up so that we can't skip bowler. We ask them why and she told us all the monitors were lock the same way to prevent people from adding anyone without paying first. We figured out that not everyone was locked, only some are locked. We were their regular customers and have been paying for all of our games. I don't understand why the one lady always treated us so unfairly. The only thing I can think of is that we are Asian. Although, we seem to get along well with other people who work their, just this particular lady...

My son and I love coming to this place, but last night we called to try and order a pizza before we came in to bowl like we did tonight, a man by the name of Shane answered, he was very friendly but unfortunately the coop phone disconnected so we had to call back and a woman by the name of Kayla answered she hung up after we started talking and trying to request an order we decided we’d try one more time and the call was answered but no one said anything, tonight we tried calling again and a woman by name of Ryley answered she was very rude and I do understand our coop phone is a bit hard to hear on the other end but we were talking very clearly and only requested a few things she said we should quote stop calling the business if we can’t talk properly, I love this place because my son enjoys it but I do hope for better service...

I was here tonight for my son’s birthday and one of the waiters who is up at the front desk who look like a Teletubby and the manager with the blonde hair were very rude and nasty I had a problem with one of the waiters and I attempted to tell her the manager what the problem was and she cut me off didn’t even care to address what the problem was and just simply say oh I’ll take care of it how are you going to take care of the problem if you don’t know what it is I will never be back to this establishment ever again and I wouldn’t advise anyone else that’s just my opinion . A piece of advice to the waiter at this establishment you ought to watch how you talk to people‘s kids because Green Bay is very small . Not only that as were leaving then she tries to hide behind the wall so we couldn’t see her just know God just saved...