Rally House Southridge Mall — Local services in Greendale

My husband and I originally went into the store just to browse. We were immediately greeted by Jonathan who complimented me on my Green Bay Packers jacket. We told him we bought it at Lambeau Field, and Jonathan shared with us that he went to the NFL Draft! How cool! Jonathan was such a kind, personable young man and really took his time talking to us (while folding shirts). We were so impressed by him we thought "We need to buy something".

We looked around and found a Milwaukee Brewers hoodie for my mom for Mothers Day. Then my husband started looking at the WI Badgers stuff, so we made our way to the back of the store, and that's when we met Sama. She was working hard at the registers (taking products out of their packaging and hanging them on hangers). When she saw us, she immediately gave us a big smile and asked if there was something she could do to help us. We mentioned we were looking for a Badgers hoodie in red, and without missing a beat started helping and offering suggestions. She was phenomenal!!! So excited about the product in the store and such a sweet young lady! Again, we thought to ourselves "We need to buy more". So we added a Badgers hoodie to our purchase.

Oh, by the way, this was on a Saturday night about 30 minutes before the mall closed and NOT ONCE did Jonathan or Sama make us feel rushed, or like we were bothering them. They both went out of their way to engage with us and try to help us.

Bravo to Rally House at Southridge for hiring 2 extraordinary people!!!!! It's very rare to get exceptional customer service these days - and these two model what it means to give TRUE customer service. We will be customers forever because of this...

When I entered the store, I was challenged by the fact that WI T-shirts I wanted to look at were not easy to look at in on hangers but folded in piles. However, two very helpful young ladies approached me quickly, and assured me that they could take care of showing me the T-shirts. After my simple request for a Wisconsin grandma T-shirt the first one they pulled out was perfect and in the right size!

The service at the store was phenomenal! I was in and out in less time that it took me to park and walk into the mall. I look forward to visiting the store again to get my logo wear when I need it. Such great inventory and selections and...

Stopped in for a specific Packers sweatshirt but didn't have the size I needed " XL ", so the manager said he can order it for me and it would be shipped to my house. I said okay and paid for it. The next day I received a text saying they didn't have it and my money would be returned to my account in 3 to 10 days. Am very disappointed 😞. XL is a popular size. It was supposed to be a Christmas gift and I was going to get one for myself also. Now I have no gift and have to wait for my money. I would think that you would carry popular sizes like XL and XXL. That's not the only sweatshirt I looked at and the other one also didn't have...