Kirkland's Home — Local services in Greenfield

I used to love this store but ordering online has been a nightmare. My table has gotten delayed so many times and I was told I couldn’t cancel my order. It’s been over a month and no one gives me a straight answer on when my table is supposed to arrive. I’ve also emailed customer service but they take days to reply and just stop replying to my questions. I initially was told my table would arrive weeks ago.

Update: I recently cancelled my order. When I called customer service they told me it would be 12-15 business days longer. Sorry. This is the 4th time I’ve been told this. I feel lied to. I also had to put up a fuss to cancel. NEVER AGAIN. Do not waste your time and energy ordering from here. I ordered in August and it’s now the...

Saw something online i liked wanted to do store pickup but estimated time wouldn't had been available till the next day so i decided to just go in and purchase. The worker were busy talking to her family members, I didn't get greeted. Interrupted the worker to ask for the item she looked as if i was bothering her. She went in the back for literally 30 seconds came back and said it wasn't in stock even tho it stated they had 5 in stock and said try brookfield. I left. I looked on the app and brookfield showed zero in stock, so happy i didnt listen to her. Came back the next day to a different worker and magically its in stock??? I complained but feel like they aren't going to do anything about it or cared of my concern since i am...

Make sure to check your items if you do an online order for in-store pickup. Ordered a doormat and when I got home I saw it had two big black splotches right in the middle and a chunk of mat was missing. It’s like they found the worst one and bagged it up for me. Have to go back another time to...