GameStop — Local services in Greenville

I am honestly very forgiving when it comes to retail policies because i know the employees don't make them so I try not to take it out on them, but I will voice my experience here. I purchased a new game at this location the day before Xmas and attempted to return it 2 days later. The game was purchased new and the game box was never opened at any point while it was in my possession. I was returning it because someone had already purchased the game for her so it didn't make sense for her to own two copies. So I went to return the copy I purchased. I was told by this employee that the game had been opened and played so I couldn't get a refund. This was due to the fact that there was no sticker seal or whatever on the case indicating that it hadn't been opened. The issue is that, the box never had any such sticker seal. We literally set it aside minutes after finding we needed to return it. I don't even own a Ps4 let alone a console from this decade. I own a ps1 for godsake and being told that I voided the return policy when I know for an absolute fact that I didn't is incredibly infuriating. I don't blame the employee for practicing company policies, but I am absolutely unhappy with the service I received that caused this issue in the first place. If the employee I purchased from didn't put the seal on then that is gamestop's problem not mine. This is why people buy online these days. When I buy online my games come wrapped in plastic and it is 100% as to whether it's been opened or not. This game never came wrapped in plastic or sealed. I don't care about the 20 the game cost. It's just the principle of the damn thing. I don't buy for myself from gamestop. I don't play console games or buy consoles so receiving a gift card really does me no good. Im just gonna give the card to the person I got the game for originally, but I'm still out 20 bucks due to the mistake of someone else. I know it most likely doesn't matter to the individual retail establishment, but I absolutely won't be buying anything from gamestop again after this. Not while they have policies that are this unfair to their customers. Thanks...

I always have a problem when I deal with anyone from Gamestop at all the locations in Greenville. The employees are lazy & lie to customers on a regular basis. At this location I had made a pre-order of a game that came with a poster(which came with all pre-orders) and when I went to pick it up they had my game but not the poster that comes with it. Then I was lied to & told that the poster only came with the new system bundle. When I went back I was lied to again saying oh we don't have any left they will be here tomorrow. Call the next day & have a different worker tell me they don't get orders on the weekend, ookay. Call on Monday they said they had the posters there, I go to pick it up 20 min later & the employees act like I'm stupid & tell me there are no posters here & they don't know who told me they had any & asked if I called the wrong store, which I didn't because I made my pre-order from that very store. They then had to send me to another store across town to get the poster I should have gotten when I first picked up my game, which is ridiculous. I have bought many games from gamestop & everytime I buy a used one it's either scratched or warped & I have to return it. I wouldn't recommend going to any gamestop, they are a ripoff, all the employees care about is making commission & getting their perks for working there. They aren't worried about you getting what you paid for & they are quick to pawn you off to another store/employee with...

My son and I came to this location on 8/16 looking to purchase the PlayStation VR2. Upon arriving, there were 2 young men behind the counter and one of them immediately greeted us. My son was looking around for a bit so I decided to go to the counter to ask if they still had any left and a young man by the name of Frank says yes. I asked how many did they have so I know not to take long in the store before someone else bought it and he responded with an attitude “I can’t tell you how many we have, but we have”

Ok, that’s fine. Knowing how I am and because I’m with my son, I left it as that. My son was looking around not even 10 minutes and he goes up to the counter to ask Frank if he would be able to let him check it out before he purchased it. He’s the type that likes to look at specs and whatnot and make sure it’s worth his money. I didn’t think it would be such an issue that he decided to tell my son in a snappy dismissive tone “I can’t bring it out unless you plan on buying it!” I don’t know what high horse he’s on, but he needs to get it together or find a new job. Because dealing with customers isn’t for him. My son tried to make small talk during his transaction and he made it very awkward. My piece of advice is to be careful how you treat your customers-loyal customers that have spent a good amount of money in your...