Computer-Tech-Services — Local services in Greenville

EDIT I have since been able to make contact with the person I purchased the laptop from, and they were very fair with me!

I made a grave mistake by purchasing a used gaming laptop from a lady on Facebook Marketplace. It was giving me tons of Blue Screen of Death (BSOD). The lady blocked me on Facebook the moment after I handed her the cash and walked away with the laptop. I tried to message her to see about getting a refund, but to no avail. I decided to bring it to a computer repair shop, and chose Computer Tech Services, as they have great reviews and Greg has been doing this work for decades.

At first, Greg and myself were under the impression that it was simply an issue with the SSD in the laptop. So I paid the diagnostic fee, and they took a deeper look into the laptop. They noticed the existing thermal paste was extremely thin. Greg charged a fee to install a new SSD, swap/install Windows onto it, and to apply a fresh coat of thermal paste to the CPU, GPU and other spots on the motherboard that were in need.

Come to find out, the issue did not lie with the SSD, as they installed the new one and it was still giving BSOD’s. Instead it appears the motherboard itself is just cooked. Greg reminded me that people will push these gaming systems to their limits, and in the future to be wary of purchasing electronics secondhand.

Before I even purchased the laptop, in the back of my head, I knew I was committing a cardinal sin in the PC world! But now unfortunately I have had to learn my lesson the hard way.

I just wanted to give credit where it is due. Greg was phenomenal my entire time dealing with him. When I could not show up to the shop, Greg sent me pictures of what was going on with the thermal paste. When we determined the laptop had major issues, I decided to just cut my losses and get what I could out of it. Greg willingly refunded the new SSD he had put in for me. I was considering asking for at least a partial refund on the diagnostic fee and the other charge, but this would not have been fair to Greg or his staff. They did the work on the machine, and it was my own mistake purchasing the laptop to begin with.

I will definitely keep Greg and his shop in mind in the future, and recommend them to friends or family who have similar (hopefully less detrimental!) issues with their technology. Greg gets my five stars all day! I sincerely appreciate everything you guys did in attempting to...

I had a fairly new desktop computer that was not booting. I had run some basic tests myself, and had narrowed the problem to a few potential issues, including a defective power supply. I brought them the computer for testing and they told me it was either the motherboard or processor. Based on their advice, I ordered and elected to have them install a new motherboard. That did not solve the problem and they informed me it must be the processor, which they could not test. After picking up my system, I elected to take it to another shop, Computer Direct Outlet. The tech there immediately diagnosed my problem as a defective power supply -- he attached a different one and the system worked perfectly. When I contacted Greg at Computer-Tech afterwards, he claimed that he had in fact tested the power supply before recommending a replacement motherboard, and he refused to offer any accommodation. His response absolutely strains credulity -- I am confident that if I were to go to the trouble of reinserting my old motherboard with my new power supply, the system would work perfectly. (In fact, I offer him that challenge, provided he agrees to refund everything I paid him if the old motherboard works.) My strong recommendation, therefore, to all potential customers -- go instead to Computer Direct Outlet. There, for a nominal charge of $15, you can take your system to their "bullpen" area and get expert tech advice. I wish I had...

This is Greg and Neal from Computer-Tech-Services in Greenville, SC. They did the impossible with God's help. They fully recovered the mud encrusted and caked on hard drive from our laptop computer. Neal got every single file, every picture, every thing!!! We are overjoyed and can't believe they accomplished this. Truly a miracle. We lost so many of our hard copy pictures that can never be replaced from our childhood and our parents and grandparents. These digital pictures that they saved are mostly from the time our daughter was little to the present. We thought they were gone for good, but they have been restored, Hallelujah!!! It took several hours but they stayed at work and finished the job. These are two fine men and they want to help others like us. So if you know of anyone who like us needs data from a wet, soggy, muddy hard drive transferred to a new hard drive please give them a call. They are truly wonderful people that want to help! We can't thank them enough. They will never know how much this means to us! Please give them your computer related business. I give them...