Don Jones Custom Home Stereo Inc — Local services in Greenville

I found Don Jones Stereo on a web search trying to find someone to repair my turntable. I took it to their store and was blown away at what a mess the store is. Looking past the mess, Mark told me he could try to fix my turntable. He made some remarks about how my Panasonic turntable was built poorly and there's no guarantee that he can fix it. All the while, he seemed annoyed to have to help me. Needless to say the customer service isn't good. I gave the $30 deposit for repairs and went on my way. A week later, Mark called and said he spent 3 hours trying to fix it but he could not fix it. He did everything he could do fix it, or so he says. I picked up the unit and went home. Aggravated that it couldn't be fixed, I decided to take it apart myself and attempt to fix it. Once I had it open, it took me less than 5 minutes to see where the problem was and fix the problem. I bypassed the automatic function on the turntable and it now works like a charm.

I do not recommend Don Jones Custom Stereo for any repairs on stereo components. I consider my experience with Don Jones as theft. If Mark knew what he was doing, he could have seen the problem and addressed it with me before giving up. In the end, I paid $30 for him to spend 3 hours to tell me he cannot fix it, and then I end up fixing it myself in less than 5 minutes.

Think twice before giving these folks any of your money...

Don Jones Custom Stereo is one of the very few places you can have your reel to reel tape deck serviced in South Carolina without having it shipped. It isn't exactly close to where I live, but I feel a lot more comfortable driving my vintage gear to the shop than I do packing it up and trusting strangers to handle it properly.

They do a good job. They honor their warranties. They listen to and address your concerns. They are happy to work from any schematics or other documentation you provide. They are mindful of your budget for any given project. There is a high demand for their services, so some things take a while to complete, but they typically tell you that up front. They are pretty accommodating, dealing with them is pleasant.

They have a huge assortment of vintage gear, mid-fi to high end, from run of the mill used to boutique. They sell new gear too. I watched them put together a system for a college kid that consisted of a new Denon turntable, a vintage Pioneer receiver, and Large Advent speakers. The kid was blown away. His mouth was literally hanging open in surprise when they cranked it up. It was...

Well I can tell you this for a simple phone call to ask about a subwoofer that I paid well over $1,000 for and a Sherwin Vega speaker which is what I would consider old school that I paid over $1,000 for each speaker whoever I spoke with on the phone basically told me he wouldn't even attempt to try to fix it so. I have to ask myself basically if you have any new equipment this is not the place you want to go to I was spoken to very rudely I did not understand.!! I thought this was a repair shop for (electronics) I didn't know it had to be Electronics as old as my son which is 28 my misunderstanding, I guess but in the future if you have any Electronics that are not at least antiques I would say this is not the place for you to call or do...