Bennett Jewelers Inc — Local services in Greenwich

I have a Howard Miller clock and unfortunately I am very disappointed with his services, I requested to be fix the sound and the time and the repair man did not provided the information I needed to be aware to take a decision. He said, he will fix the time but not the sound and I replied go ahead and repair. He fixed the part for the time, but not the sound, he did not explained that fixing the time part I needed to replace again the whole thing if I decided to fix the sound. Taking to another place to be fix, I will need to pay the $ 239.29 AGAIN because it needs to replace the whole part. I spoke to him over the phone and requested to return the old part and he replied: he thrown away, which I do not believe it, he did not even offer to consider a credit. I would not recommend this place. I am very,...

Customer service at Christmas 🎄! I needed a ring that had been lost and then found to be presented to the owner (my daughter ) for Christmas. A very sentimental ring because it was her senior class ring from The Ursuline School High School. I reached and was warmly greeted to come in. The experience was wonderful. The was restored to its original splendor. I asked for the price for the service and was told “No Charge. Have a Merry Christmas”. I was very moved and appreciative. I will be back as a customer for my next jewelry purchase. I now know why they have been in business so long. A...

Bennett jewelers used to be honest and fair many years ago. Recently, I went in to have a new gold back put on to one of my diamond stud earrings only to find out a month later that it wasn’t even gold. I was charged $100 for a metal post. The earring was tested right in front of me at another jewelry store in town-came up as “a metal” not gold. I went back to Bennett, they replaced the metal post for a gold post. I would never trust going back...