Cos Cob TV & Audio — Local services in Greenwich

I recently used Cos Cob TV and had a very poor experience with them. I would warn anyone to stay away from this business. Instead of recounting many of the problems we had with them (missing remote, broken TV etc.), I will just show some facts. They informed me that I will pay retail pricing (MAP) on all products from them and that they make their money off of labor (which is high). When I started checking their bills I could see this was not true and they were trying to charge me substantially more than retail pricing for products, in some cases over 300% above retail. For example, they used three Sanus Recessed Component Boxes in my house that they charged me $300 each for. See photo of invoice and note the model number. Those exact boxes (same model number) are sold on the Sanus website for $89.99. See photo. This is just one example of the price gouging out of many from their bill. This place is not an...

A note I wrote to Cos Cob TV & Audio after they completed a major project at my home… 2 Sony home theaters, electronics cabinet, radio frequency remote controls, subwoofer, extended range home WiFi and home security:

Hello Joe,

I just wanted to write and let you know that you have an exceptional employee in Sergio. Even if he were not with Cos Cob Audio, Sergio would be an asset to any company where he decides to complete the rest of his career. If during his visits to any of your other prospective clients he is able to leave them with the same impression that he has left with me, your company will be highly sought after.

I am giving Sergio (And by extension… Cos Cob Audio) my highest recommendation! If I can be of any further assistance with respect to having your future clients speak with a past customer, please do not hesitate to contact me.

Sincerely,

Edwin X....

Pricing is fair and they do good installation work. They do know their electronics. Unfortunately it stopped there. They did a complex install with Control 4 and never really got it working right, were out of reach, and tough to communicate with when the system kept failing. We ended up having someone else reinstall control 4 and get it working correctly. Would use them for simple install only (Sonos, TV's etc.) but nothing complex requiring after sale communication. The real issue however was that he called the gas company AFTER leaving our home for what he thought was an emergency. Gas company then forced my teenagers out of the house until an adult returned. After he reached me I explained there is no leak but he had already called the Gas company which could not be stopped. If it was me, I would never leave a teenager alone if I thought there was...