LOFT — Local services in Greenwood

It’s okay. The clothes are cute for work, but their return policy isn’t great. You have 30 days, but if it is after 30 days, per policy you are supposed to get current selling value for the item, but that is not what they offered me (they offered me less). If you are returning an online item, it is even worse because it takes 1-2 weeks to receive it, but the 30 days start from the order date. I think they have a lot of turnover because there generally is new people who don’t know how to work the register. Some of the employees are helpful and nice, but it’s hit or miss. They are also bad about order online and pickup in store. Twice recently I have had my order canceled due to the item not being available and then I go in same day and it’s there. I think they don’t want to use their inventory for...

This the WORST store I have ever walked into. It is so biased toward middle to late aged women who dress up to go to the store. When I walk into the store, I'm never greeted and I'm ignored as if I am a ghost. I happen to be a young female doctor who prefers to dress down in jeans and a t-shirt when I go out to shop, and I get ignored here EVERY time. I will no longer shop at the loft nor support their store in any way. DO NOT shop here...waste of time and money. Especially when they offer better deals online than in their stores and don't offer the promotions that are clearly labeled throughout the store. SHOP somewhere else...save your money. They need to fire their employees.

I never have problems at any other loft I go to except...

Drove down on a Sunday to return an item. Checked google hours. The store had a sign they would be closed until 3 at the latest for inventory. Walked around the mall until 3. Returned to store and several people were waiting. Someone walked up, replaced the original sign around 3:05 with one that said they wouldn’t be open at all, and walked away. The store wouldn’t answer the...