Zales — Local services in Greenwood

I purchased a couple pieces of jewelry from this Zales in the Greenwood Park Mall. Both of them eventually needed repair. We bought warranties when we bought the jewelry. The workers at this store didn't put the information into their system correctly so we had to prove to them we had warranties after an hour of them bumbling around in their computer system. When we went to pick up the jewelry, they couldn't find it because - again - they didn't put it into their system correctly. Last night, for example, they called us at 4pm to say a ring was back from being repaired (five stones had fallen out, so that gives you an idea of the quality). I went to pick it up at 6. There was one lady working when I went in and she was working on a sale. I was standing there for 10 minutes and she saw me but never said "I'll be with you in a moment" or anything. She completely ignored me and other people shopping in the store because she didn't want to interrupt her sale. Completely unprofessional. Finally, a second lady appeared. She said she had just come from the restroom. I really did not need to know that but didn't say that. I told her I was there to pick up a ring. I gave her my number, my wife's number, and our name. She couldn't find it in the system. My wife said, "But you called us at 4!" The lady behind the counter said, "Oh, we JUST called you? Then it's in this drawer." No, lady, you didn't JUST call us...it was 2 hours ago! Why isn't the stuff in 'that drawer' in the system at all?!?! Then, when I finally got to see the ring, it is still missing a stone! I pointed out the empty socket and the lady says, "That spot is supposed to be empty." We left the ring there until we can talk to a manager, hopefully soon. DO NOT SHOP AT...

(UPDATE below with potential corporate follow up). The sales person that "helped" my mother was rude and disgusting. She yelled out loud "you should have cleaned these before you brought them." She also didn't even clean the jewelry. She gave them back and was huffy about it. We told the manager, who was there and heard it but didn't say anything, what happened just in case. They just rolled their eyes. So yeah, anyone with skin conditions like eczema and scaring/calcium issues best steer clear unless you want to be humiliated for you immunity disorders. I think what makes it even more sad is this and the East side locations used to be decent. Seems not anymore if people are allowed to shame customers for things they can't help. Our families will be contacting corporate since many of us have been with this company (worked in and been customers) for 20+ years. No one should be leaving feeling gross and laughed at.

Update: Currently waiting for a call from corporate. Interesting the things you hear when you know people. Talking to other stores to find someone with DECENT manners is a breath of fresh air. My mother WILL be getting proper service and the people she spoke to seem to have a history with this store and can confirm the nasty employee that works here. And what I didn't know is that she complained about cleaning earrings to begin with. So, lady with the long brown hair, you don't like cleaning or fixing jewelry that's on people's bodies, DON'T work in jewelry. Anyways, currently waiting for corporate to respond so we can add to the reputation this place apparently has. Really is...

I'm not one to complain, however, my first experience with this Zales will definitely be my last. When I walked in, I wasn't greeted or even acknowledged the first time. I had to ask for assistance and the guy, who looked to be the manager, stared at a blank computer screen the entire time and didn't even look up. I got one smile on the second of two visits from a nice woman who helped me with my transaction.

I paid $135 to have 2 rings sized down and one of them was to be engraved. Upon receiving my items, one ring had black soot under the diamonds that the repairman didn't clean off and the one I had engraved didn't have the metal purity mark on the inside of the band anymore! The engraving job was horrible to say the least. Two of the 15 letters were half hanging off the band and the last four were almost not even there, barely etched into the metal. The writing was also very sloppy and unfortunately I couldn't get a good look at it until I got it home.

Once I got in better lighting, I could see that the letters were different sizes with very large spaces. If you want a sentimental keepsake engraved, do NOT take it to these people. I didn't expect perfection, but I certainly expected better than that from a large name jeweler. My expensive ring, that was to be a meaningful gift TOMORROW, now looks like nothing more than costume jewelry and now I don't have time to take it back to...