Value City Furniture — Local services in Greenwood

I was holding off my review until we received all of our furniture. We ordered like 9 dinning room chairs, a sectional, and an entertainment center. We loved that the sales people left us alone to find what we wanted after the initial greeting. We couldn't get the chairs until March so we decided to wait until then to have all our furniture delivered. We called about a week and a half before the delivery to find out what time it would be. They told us they couldn't deliver the entertainment center and we said the point was to get it all at once and we could wait. We were able to get the other pieces a little early so that was nice.

Thankfully, we were advised to take what was available or other things may come out of stock. May 8th was supposed to be the delivery date for the entertainment center. We just called to confirm the delivery time and were told June 4th was the new date for the delivery. We are extremely frustrated. We know lumber and everything has been an issue, but it's so frustrating to call and hear this news. IF we actually get the piece on June 4th it will be around 5.5 months after the initial order.

We like the furniture we received. The salesperson and deliverymen we had were nice. I'm just frustrated with not receiving the product we paid for so long after the initial order AND the original delivery date.

*Editing to add that I called today to confirm my delivery to next week. My item now has a delivery date of June 10th. I'm upset that we aren't called and updated on the new deliveries. I wasn't even offered an apology or offered to speak to anyone else about the delivery change. Just stated as a fact. The woman on the phone wasn't rude and I assume she doesn't know how much my delivery has been pushed back. I am upset of this situation and the lack of communication with this company. I changed my rating down to one star and it will be awhile before we consider being customers again.

**Editing to add that we were supposed to get the piece on June 10th. We had to call the day before again to get an estimated delivery time. That's when we were informed the piece won't be coming until July 2nd.

*Editing to add that we were actually contacted by VCF this time to tell us our order isn't coming until...

Update. Our amazing couch came. It is a great couch so far and appears to be built well. I will have to say that their process delivering to a consumer is a nightmare and I feel bad for the employees doing the work. You can tell they are confused and frustrated. Overall, I would give VC a three star because the couch is nice and the staff was nice. delivery and delivery on time was confusing. I even got a call this week they would deliver another section but they couldn't find it(it was delivered already) and once we told them that seemed to make their day better. The guys who delivered to our house were great and eager to communicate.

original: I may update this later if my purchase actually shows up, but Value City gave horrible expectations

We bought a large sectional from VC in Greenwood. They did a good job and helped us fine. We were told it would be three months for our delivery. Well apparently the CEO of Value City can not manage his business or supply chain and I'm sick of excuses. Two days before delivery on a three month lead time we get a call that only three of our 6-7 pieces could be delivered and the rest would be delivered a week later. While it's only an inconvenience, it's stupid. How could you not have noticed or communicated to us with a three month lead time that half our purchase would be late. I don't want to yell at the person calling me, I'm sure she gets that a lot. Instead I call out to the CEO Jonathan Schottenstein. Learn to manage your business and supply chain. I bet if your employees are 5 minutes late they get in trouble. How are you held accountable for running you business? I'm fighting my wife on returning the couch because I hate poor customer service. If you look at other reviews, it appears this is a consistent problem. The best thing to note is that Value City owns most of their suppliers which means they have no idea how to communicate with each other. A clear sign of bad leadership.

Jonathan Schottenstein learn to manage you business. If your customers are saying this, you know your employees are. If I had a three month prep time for a project at work and told my boss two days before it was due that I needed another week.... my boss would think I...

I would like to start out by saying that this review is not about this particular location per say, but about the company in general. I purchased a mirror online on 3/02/2019. After receiving the initial notification that my order was available for pick-up I went to rent a vehicle , pick it up, and hired a gentlemen to come and hang it. When the man I hired arrived and prepared to hang the mirror I noticed the mirror had several cracks. I called customer service to report the damaged mirror and the customer service rep put in an order for a new mirror and informed me that it will be available for pick-up on 3/15/2019. After receiving the email confirming that the new mirror was available for pick-up I hired the same man to help me load the damaged mirror, and take it back to the store to exchange it for the new one, and hang it. After arriving at the store I was informed that the new mirror was indeed not available but that an additional order had to be placed and that it would be available for pick up the following Tuesday 3/19/2019. I called the store to make sure the mirror was actually there, and I was assured that it was. I hired the man a third time to help me pick the mirror up and to hang it only to find out that the mirror was broken as well. I called customer service to see if anything could be done to compensate me for my inconvenience. The customer service rep offered to give me a $50 credit. I asked if I could have it delivered for free to avoid yet another inconvenience to which the customer service rep informed me could not be done. Either I could take the $50 dollars, or the delivery but not both. I am extremely disappointed and upset to say the least. I had to take time off of work on several occasions, rent a vehicle, and pay a handy for a mirror that I still don't have! After everything I had to go through I felt as though the $50 credit in addition to free delivery was the least they could do. I asked to be issued a refund (to which the rep obliged). Their customer service is extremely poor and I am immensely disappointed. I will NEVER...