Stanton Optical — Local services in Greer

Made an appointment for 11:45 AM. I was there way longer than I anticipated. Walk-ins seemed to prioritize. After the fast roll yourself to the left to each machine, I was asked to comeback after lunch because the doctor goes to lunch from 1-2 PM. I was on time for my appointment. I was then told I could do the telemedicine via video. I am not fond of these new Jetson’s era techniques when dealing with my health. I declined. I should have taken that as my cue, but I gave benefit of doubt.

I returned and still felt as if I made the wrong decision choosing Stanton. I was offered to pick out my frame before seeing Dr. Bowers, I declined. I looked at frames when I was dismissed for their lunch break. I did see several eyeglasses I liked but what I endured during this visit didn’t deserve any additional dividends from my finances. I’m business savvy on the snake car salesman tactics. The blueprint of sales never changes just the characters.

I don’t spend my hard working money where I’m not fully welcomed. The joker himself wears a plastered smile.

As I discussed my concerns with Dr. Bowers I didn’t feel confident my concerns were taken into consideration. The eye drop solutions didn’t seem effective as this wasn’t my first time having this procedure done. For all I know it could have been just Visine. No shaded eyewear given afterwards. I was offered something before I declined to pick out a pair of frames. Any other time at a different location I was automatically given a pair.

I know technology has changed and unfortunately humans have adopted to being ro(bots) and AI’s.

In conclusion Dr. Bowers matched my natural sense of humor, but didn’t match my confidence in the purpose of my eye exam visit. I will be seeking a second opinion and someone who will look at my past eye exams to determine the correct diagnosis of the condition of my eyesight. The low ratings and BBB complaints are accurate.

Update 12/4/23

After my review I did receive a call from Supervisor Laura. The day of my visit she was not present. After hearing my grievance with empathy and understanding on my part of the consumer she handled the matter accordingly.

I visited the establishment today to speak with her of my final outcome. I will just say she correct the mistakes as I expected after our initial conversation.

Thank you Laura for not dismissing my grievance. In our todays of technology, humanity has lost its art. I’m happy to say, Laura gave me hope that it still exists and for that I am appreciative.

My time can’t be replaced but it wasn’t wasted as there was a lesson to be learned from my initial visit. Thanks to Supervisor Laura for standing by the integrity and customer care of the...

We switched to Stanton from America's Best a few years ago, and at first, it was a great experience. However, the last few times I've been have been not-so-great. When I took my daughter for contacts, the woman assisting me misunderstood my insurance paperwork. She told me that my insurance would only cover 20 percent of the costs, when the 20 percent was actually my copay. No big deal because she asked someone else in the office and it got sorted out. I walked out paying about $30 OOP for a six-month supply of lenses.

Fast forward to my son's recent appointment. I use two insurances...one is my vision insurance, and the other is some benefits through my health insurance. There's never been an issue with running both. However, I was informed that they could not find any info on one of my insurances. I told them this was inaccurate, as it was showing my benefits -- the same benefits I've had for five years -- when I logged into my insurance site. I was told that the woman who pulled insurance was good at what she did and that was that.

My son needed his contacts, so there wasn't much I could do at this point. I ended up paying nearly $200 for a six-month supply of contacts -- when I paid about $60 OOP for a full year at his last appointment. How does that work? I also noticed that his contact brand was switched without anyone informing me of this or asking if we wanted to explore other options.

When I returned home, I got on my computer and sure enough, my insurance benefits (with my son as a dependent) were just as they should be, so I was able to submit a form for a reimbursement and will hopefully get a good bit of the $200 I spent back.

I understand that insurance can get complicated, but there have been numerous times when I have had to explain very basic terms in order to take advantage of my benefits -- and that doesn't make sense to me. Pair that with the fact that I was essentially told that someone else knew my insurance coverage more than I do (and therefore did not apply these benefits to my bill), and I think I will be searching for another provider.

It's a pity, as they were REALLY good in their earlier days when they first opened. Now, though, it seems like they aren't committed to making sure the customer leaves happy and just want to shuffle people through. Paying $200 with two insurance policies for half the contacts I usually receive and an appointment with a doctor that's performed through a speaker, and I just know that there are better...

Exceptional Service at Stanton Optical - A Veteran's Perspective

Review:

Yesterday, I had the pleasure of visiting Stanton Optical for a minor emergency - my glasses were a victim of a rather amusing mishap involving a glass door (yes, I walked right into it, haha). As a Navy veteran, I typically get my glasses from the VA, but after a week of them sitting crookedly on my face and constantly slipping off, I knew I needed a professional adjustment.

Upon entering Stanton Optical, I was immediately struck by the clean, welcoming environment. I approached the staff with a bit of hesitation, explaining my situation and inquiring about the cost for veterans to have their glasses adjusted. They greeted me with warm smiles and assured me someone would assist me shortly.

True to their word, after a brief wait, a friendly technician called me over. She asked me to put on my glasses and immediately noticed the misalignment. With skilled hands and a keen eye for detail, she made several precise adjustments to my glasses. Throughout the process, she continuously checked to ensure the fit was perfect, demonstrating a genuine commitment to customer satisfaction.

To my absolute surprise, when the time came to discuss payment, I was informed that there would be no charge for their service. I was taken aback by this gesture of kindness and generosity, especially in a world where it's become all too rare to find businesses that go above and beyond without expectation of payment.

This experience at Stanton Optical was more than just about getting my glasses fixed; it was a testament to the outstanding customer service and respect they have for veterans. Their professional, courteous, and caring approach has earned them a customer for life.

So, from this Navy veteran, I wholeheartedly recommend Stanton Optical to anyone in need of optical services. Whether you're a veteran or a civilian, you can expect nothing but the best from this establishment. Thank you, Stanton Optical, for your exceptional service and for making my day a whole...