Mediacom Communications Corporation — Local services in Gulf Shores

Update Nov 17, 2023 Can't send email for several hours, then works OK. Cycle is repeated every morning and evening for past four days. Tech support says Mediacom has no solution. Typical non-existent support. Can't wait for my contract to expire and switch providers. July 2023 update - The Mediacom remote control to the cable box became erratic. The batteries tested OK, but I put new ones in anyway. Some buttons still failed to respond correctly to channel changes. On Jul 5, I called customer service (who answered quickly). After explaining the problem, the rep said she would FedEx a replacement to arrive on July 8, which it did. However, it was the wrong remote.

I called again, which was answered quickly, and explained the situation. This rep checked the previous call and immediately recognized that I had been sent the wrong remote. She said she would send me the correct one, now arriving July 12. But she also said I could swap it at the local Mediacom office (which I drive by a few times a week!). I was not told that on July 5, or that's what I would have done, saving them money and me the delay.

The employees need better training. However, the overall experience and virtually no hold time on the phone permits me to change my original one-star rating to two-stars.

Sep 4, 2022 - It's unlikely you could have a worse cable provider than Mediacom. The company's automated, voice-activated trouble-shooting system is woefully inadequate, frustrating, and has never fixed a problem I've had.

The customer service reps - when you're able to connect to one - are friendly and polite but sometimes hard to understand when they speak too fast and/or with heavy accents. Mostly they seem to be simply following a troubleshooting script.

Most - but not all - repair technicians are competent to correctly troubleshoot a problem and fix it. But you first have to wait for days and are then tied to the house for a 4-hour service window. It's not their fault, though, as they too are at the mercy of Mediacom's policies and lack of commitment to customer service. It's easy to feel sorry for all the employees who have to actually face understandably bitter customers.

The company needs to take some of their $million profits and put more boots on the ground to fix technical issues in less than a week. The outrageously expensive bills suggest the only way the company survives is by targeting geographic locations without equivalent competition. That is true where I live and this review is based on years of experience with Mediacom.

Finally, Mediacom's rubber-stamp response to Google reviews is a TRULY VAPID suggestion to contact their "social media" team. Sure, that'll work. If any reviewers have actually benefited from doing so, please update your review to share the details. What Mediacom needs is an effective customer service team., not a social media cop-out. Meanwhile, the one-star ratings...

Moved here from out of state 4 years ago from San Diego. This was the local cable provider for the area, so we had no choice as "Dish" was not an option for us as we were hoping for reliability for cable TV and internet. Long story short...Their internet was on and off constantly. sometimes for days. Cable was the same. Boxes continually broke (we went through about 3-4 of them over the time we had the service). C-Spire came along 2 yrs ago. We dropped Mediacom internet last year and went to C-spire fiber-optic for less than the price of Mediacom internet. Since then, we've only had one (1) dropout due to a cut cable in a year. Fixed within hours. We kept cable for TV, but Mediacom elevated prices and inched closer to the cost of what we paid when we had cable and internet through them. It got to $233 per month without any premium channels due to the "packaging" fiasco typically associated with cable providers. We switched to Hulu with Live TV, and now have all the same preferred channels we had before in 4K resolution, free DVR, streaming all past episodes, etc, Disney+, ESPN+ all for about $83 per month. That was a no brainer. Service is reliable. I now pay less than I paid for cable for both internet and TV and won't look back. Wanna get ripped off. Go with these jokers. Oh, I almost forgot to add...Mediacram closed their local office, so to send back the equipment, they send you a shipping label, but you have to provide your own box to send equipment back to them which means that even after you dropped them, they still find a way to make you pay for something. Glad...

Unfortunately Mediacom is the only internet provider on W.Beach Blvd in Gulf Shores. Our signal has been poor since June. We have had 3 modems installed. On a Thursday another technician came out, replaced the modem and ran a new cable from the junction box at the road. He admitted that the signal was weak,so he turned in an order for a technician to replace the Junction box. That was where the problem became worse. We had internet when the technician left on Thursday. On Saturday, New Years Eve a technician came out to repair the junction box at around noon. We lost connection while he was working on it but thought that would soon be repaired. After the technician left we still had no connection. We called and were told there was 'an outage in our area'. We then called again around 6:00 and the customer service rep stated there was no outage in the area. He said the original Technician had closed the ticket. So on a holiday when we previously had our internet service functional, the technician destroyed it. To make matters worse the customer service representatives both in the US and Philippines continued to 'promise' us service on New Year's Day. We were never able to have someone simply tell us that we were simply not going to have the circuit repaired.

I've not seen too many Mediacom employees that seem to care about the service they provide

I would gladly pay $100's for AT&T. Mediacom has been very difficult to work with and the service is not reliable. We pay for 50 Mbps and usually get 1.5 Mbps.

I wish I had...