Galleria Furniture and Appliance Outlet of Guthrie — Local services in Guthrie

Horrible customer service in my opinion. I waited several days past when the mattress was supposed to be in the store for pickup. They would not return my phone calls to see when I could pick it up. I was then called called and told it would be delivered and to be home from 12:30 to 2:30. I spent several hours off work since they said my 15 year old son could not sign for it, it had to be someone over 18. After several hours of waiting and calling around after they didn't show up, I was told it was delivered to the Guthrie store early that morning. Since I live out of town, I asked for a refund since I had already missed work to wait for the delivery and couldn't drive all the way to Guthrie. Due to "company policy", they don't even do refunds until Fridays and then it takes a few days to get the money back after they process the refund. Odd... they were able to take money out of my account the day I ordered it without any problems. Since I already got my old mattress removed since my new one was being delivered, I have to go try to buy a new one locally so I have a bed tonight and just wait on a refund whenever they decide to give it to me based on their self serving policy. First time shopping with Galleria, and I will not repeat that...

I went to Galleria with a specific vision for a new sectional couch in mind, and they had one that fit my needs and my budget perfectly, but it didn't have an ottoman. We looked around the store and found an ottoman from another couch that we loved, also priced well, and it had matching accent pillows. The salesman helped us move the ottoman and pillows to the couch we were going to buy and it looked great all together, but he said he couldn't sell us the pillows. The ottoman was a contrast color and pattern to the couch and needed the pillows to make it all look like a set. i wasn't asking for the pillows to be free, i just wanted to buy them along with the ottoman and couch, but he refused. so we drove to Ashley Homestore and bought one that had the ottoman and pillows included. I was disappointed that he let something as small as pillows ruin the sale, but oh well. otherwise, we were happy with the service and selection, and the furniture protection plan includes pet damage, so that would...

My Mother's remote controlled recliner broke this week. She is in a local nursing home and was having great difficulty getting comfortable in her now broken chair. She has severe arthritis and is unable to operate a manual recliner on her own. I walked into Galleria furniture not sure what I would find and to my surprise they had several to choose from. But they were all to big as my Mother is a small woman. Taylor at the store called one of their other stores and found the perfect chair for my Mother! It was delivered and set up for her the next morning! And it cost less than the one I bought for her six years ago! She is elated! Galleria Furniture did a super job for us and I would highly...