T-Mobile — Local services in Guthrie

had a broken phone and the insurance company said I didn't have insurance. I went to T mobile on division and had them look it up they said we did have insurance. So I asked the store employee if they could call the insurance company. They said it was not their problem. I asked to speak to a manager I was informed that she would not call the manager nor give me his/her contact information. I was adamant about my desire to speak to management as I have been 18.00 a month for 2.5 years on insurance that they are not letting me use. This time she brought a very rude employee named Stephanie C. And she once again refused to help me talk to a manager. And then told me I needed to leave the store. Because I asked to talk to management . I had not raised my voice nor used any inappropriate language . I was very short because I was being told I would t be receiving any help. After an hour on line with T-Mobile CS , they absolutely verified that the girls in the store could of called the insurance company and straightened it out for us would of took them 10mn out of their lives. I have been a customer for 5 years I have never had any problems with T mobile until this store here in guthrie. But special SHOT OUT TO Stephanie C. Who likes to mock and cajole loyal customers that just were trying to get help with a legitimate issue. So if the manager wants to believe his employees, i say pull up the cameras and lets all have a little...

If there was a way to give negative stars I would.. Store hours are RIDICULOUS on 3 separate occasions I’ve driven to this to for it to be closed when it says “open” the manger is TERRIBLE! Initially went in looking for a privacy screen they didn’t have it so the manger agreed to order it to the store and said I’d get a email when to come pick it up.. all the while she was EXTREMELY pushy to sell me numerous other Apple products. Fast forward 2 1/2 weeks later no email so I drive back to the store (surprisingly they were open) for the young man to tell me there’s a 30 minute wait for the manager to get back supposedly she was the only one that could help. I wait the 30 minutes for her to arrive to tell me she never agreed to order the screen protector I simply showed her my receipt confirming delivery to the store her to disregard and tell me to drive to Edmond...

Mobile experts Steph, Cody, Ash, and Ethan; retail associate Jose; retail store manager Jaime; and the remote team outdid themselves in their knowledgeable and kindly excellence resolving a knotty problem-set for our household. That included help with changing geographical location from my prior Guthrie one to where we are landing; with lost and then located equipment; and with our equipment-change. We are grateful to be with T-Mobile and highly recommend that store in particular.

I have every confidence that skilled professionals Steph, Cody, Ash, Ethan, Jose, and Jaime will rise and excel in this or any field they choose. They made our household's lives easier and we...