Design-N-Stitch — Local services in Hackensack

Wow. I am seriously impressed. The folks at this business went out of their way to help me and should give lessons on customer service. I walked in (out of the blue) with an unusual request and Kevin dropped what he was doing and treated me and my small project like it was the highlight of his day. He guided me through font and color selection, offered tips and gave me all the pros and cons...he was very forthcoming and upfront about the possible outcomes. And, the price was soooo low that doing it had to be a labor of love for him, because I'm convinced it wasn't worth his time to do it. I had the finished product in a few short days. What did he do? Embroidered my initials on a leather tote I picked up on sale at the NM Last Call outlet for a song. I'm so pleased! That's right he took my crazy idea and made it real, so now I have a one-of-a kind leather bag for peanuts. Hmm, I wonder what else would look sensational with embroidery on it? Oh,...

I was originally quoted one price for a particular shirt, but received an Estimate with a higher price. They acknowledged the "mistake" but on the revised Estimate, the price was still higher than originally quoted. They also doubled the quantity of another model shirt I wanted in spite me advising them twice I only wanted one of that particular shirt. They also requested a deposit twice, after I already had provided my card information and authorization. They also wanted to charge me $35 setup fee to revise my logo that had been used by other companies for promotional materials, including embroidered logo shirts, which is what I was ordering from Design - n- Stitch. Throw in numerous back and forth emails, three inaccurate Estimates, bait and switch pricing / gouging and zero attention to detail, led to a horrible overall experience and huge waste of time.. and no...

All I can say is THANK YOU!!! Everyone at Design-N-Stitch was amazing and were helpful throughout the entire process of making jackets for the emergency department at St. Joseph's Medical Center. This process took a few months and consisted of many revisions (it was not an easy job). However Jackie and the entire team always responded with a smile, suggestions and a "we will make it happen" attitude.

They were prompt in their responses, the prices were extremely competitive (read: better) compared to others in the area, and the finished products looked FANTASTIC. We have been getting asked by many other departments where these jackets were made.

I personally will return to them with any embroidery work in the future and recommend them to anyone without any hesitations or stipulation.

Thank...