Broadway Deli — Restaurant in Hackensack

Is with sadness, that I write this, as is not the first time I come to this restaurant. I choose to go and add some pictures for the restaurant. However I will not add any pictures as I was completely disappointed with not only the lack of customer service but the food as well. Aside from good food this industry requires a comfortable and welcoming environment which sadly this restaurant had none. 2 servers by the time my guest and I arrived. A table was dirty two were being occupied 2 were available. However, we waited for 5m before my guest decided to ask if we just sit ourselves. They were doing other things this is the reason I felt maybe they would eventually sit us but 5m wait on an pretty much empty restaurant was not a good start. However I had chosen the restaurant and it had always been good so dismissed that with no prejudgment. I decided to take some pictures and realized I had forgotten my cell. It was not for another 10m/15m that they, once again after my guest asked for silverware and another menu that they came and gave us only one set up. My guest knew what they wanted and I don’t no red the menu as I knew what I wanted. Anyone that knows ceviche knows that fresh is the way go everything is ready to put together but it should never just sit in the lemon as the acidity continues to cook it. I wanted a mix ceviche but they didn’t have one of the main ingredients and although the way the message was delivered rudely from the server to us as she stood behind me and I was trying to turn and convey my order I was pretty much given the option of “Do you wanted or not ???” So I said no thank you I will have the shrimp ceviche instead but no cilantro please, and for all my cilantro lovers out there, I find cilantro sometimes does overpower the dish and I wanted the plain taste, and that is when she proceeded to inform me that the ceviche is pre-made and it sits there to be served and that all the ingredients are mixed in already. I found that odd as is not my first ceviche there and it has never been an issue before and if is sitting there I would rather something else. I did ask her just in case to ask the kitchen if they can accommodate to what I was shut down was told “NO” again do “I wanted or not” so again I found myself yet again changing my order for the 3rd time. I had Rice with Shrimp. The lady from the kitchen came out and I figured I ask aboutI the ceviche to my surprise she started speaking in a loud voice to the server saying why was I not told that everything is mixed and that there are no special treatments. I felt embarrassed and pretty much told the lady that she had informed me and that I had ordered rice with shrimp that I was just asking. We were never asked if we wanted something to drink so we asked if we could just grab it from the refrigerator and they looked at us and pointed to the refrigerator. I thought since I was in an Ecuadorian restaurant that I would get an Ecuadorian Rice with Shrimp, disappointing enough by now with the lack of service and negative attitude, when my dishes arrived on an overcooked yellow rice sat sautéed peppers and onions with some sautéed shrimps. I picked at the shrimps and left the rest. That dish was not what I had ordered and since there was an absence of service I again had to ask for some sauces to make the dish eatable, and for an extra setting as they only had given us one. My experience was one that I wouldn’t want anyone else to experience and I apologize for such a long review but we have limited Ecuadorian restaurants and the far and few in between we should want to keep them at their best to show other cultures our amazing gastronomy. This restaurant has the potential, but has like other good restaurants, fallen behind and lost...

I just want to say I am a long time customer.. been coming here for years, since I was a kid with my parents. I love the food and its always been chefs kiss but today Im honestly really disappointed with my food, I asked for fish, rice, and salad I get the same thing every time because thats how good it is but I just don't think Its right that I pay 17 bucks for a plate of food that cant even get a decent salad.. i felt like They just tossed onions on my plate and called it a day. No tomatoes no peppers or lettuce just straight onions. Im just confused what happened here ? As much as I love coming here its unfortunate to say the food isnt the same anymore..like how it used to be prep back...

The food here is excellent! Good portions and it taste just like grandma's. It's not a restaurant. They do have some tables where you can sit down to eat but don't expect restaurant service, the place is small .The staff which is usually 2 people, I think they are family own, do their best to answer phones, work the cash register and serve the people. It's best to order take out. I order usually every weekend and I'm never disappointed. I recommend the corvina frita with rice and lentils or the...