Walgreens — Local services in Halls Crossroads

Madison, I assume a new and very ignorant pharmacist on a power trip, denied my husband his sensors that he needed before the weekend. My husband had a prescription over the summer for Libre 2. They never work, constantly messing up. Other pharmacists started giving him the Libre 1 because it worked better for him by request. The other pharmacists stated that it really wasn't a big deal to have a prescription for that exact sensor, and his doctor didnt even bother with writing out a new prescription since he should be able to request the sensor that worked. She didn't even bother faxing the doctor for an updated or new prescription.

Madison was incredibly rude and told him she refused to fill the Libre 1 because that isn't what the doctor wrote out for, and that it wasn't "compatible". I have been a pharmacy tech for walgreens and the "compatible" excuse makes no sense. It operates using his cell phone. For months at least 9 other pharmacists have given my FRAGILE diabetic husband the Libre 1 without issue. After he spoke to her and told her that he has been getting the Libre 1 for months, she put in a "note" in the computer telling other pharmacists not to fill it and baring it from being filled anywhere else. When we tried to go to another Walgreens location so that he could check his sugar.. we were told that they cannot over ride it. They tried over riding it but was unsuccessful. The pharmacist at that location did not understand why she did it. My husband was given the Libre 2 on accident last week and it hasn't worked all week. I am contacting corporate on this location. His dr on call and other pharmacists did not understand the issue. This seemed personal even though my husband was polite and respectful. The way she and the tech spoke to him made him feel as they were discriminate against him personally. I invite Walgreens to pull the cameras and watch for themselves. I called her and she had no good excuse to her rude behavior or the sensor issue. She just didn't want to do it. The doctor will attest to there not being an issue. Madison the "Pharmacist" owes my husband an apology. I have screenshots and pictures of what the Libre 2's do and that they dont work, he cannot monitor his sugar with them. If something happens to him because he did not have what he needed, it will be her fault. If this is such a big deal then many many pharmacists have been breaking and violating policies for his sensors for months. Had I known there would be an issue suddenly, I would have called his dr to remedy the "problem".. but it has NEVER been a problem for anyone...

I got a message stating at 1:25 they received my daughter’s prescriptions and I headed to the pharmacy. I checked in with them and they told me it would be 15 mins. I waited 20 because it always takes longer than they said. Well 20 mins later I pull up to the drive through asking if my daughter’s prescriptions are ready the lady tells me it’ll be another 30 mins. Like seriously my daughter has a bad ear infection and is in pain and they were so careless when I told them that I already waited 15 mins and she was rude and inconsiderate to now having to wait over 45 mins when my daughter needs her medicine. Walgreens in Halls needs new people with better attitudes and people who actually like their job or at least like to help people. This is very...

The pharmacist that works around lunch time in this store is so rude. I went in to pick up some meds for a family member and also for her dog, like I have almost every month for the last 5 years and he pretty much accused me of stealing hers and her dogs meds. I had to call her and put her on speaker phone to tell him it was OK for me to pick them up. He still wasn't happy so she had to call back in on the pharmacy phone to tell him it was OK. You would think in the 5 years I've been doing this if it were store policy I would have had issues before today. When she called in the girl that answered the phone didn't even have any idea what she was talking about. 🙄 I felt like he was...