Connie's Impressions Inc. CI Sports — Local services in Hammond

Communication was terrible, bad business and bad customer service. I was very patient throughout the entire process and answered all their questions regarding my order. They could not get my logo correct even with a pictured example in front of them with a tape measure on the logo. Also messed up my order, gave me the wrong size shirt and tried to pass one off that was defective. I let them know afterwards how disappointed I was with the process, poor communication and all the mistakes with the order. Well apparently, that is the wrong thing to do. I guess you’re supposed to take your order regardless of whether it’s right or wrong, whether you’re happy or not, and not say a word because if you do express your dissatisfied experience to them, Connie will get upset and then become rude. So a few years later I go in to give them another chance with my business and I spent almost 2 hours with an employee placing an order that was about $500. Paid for the order and then didn’t realize until after 2 weeks went by that Connie decided she wasn’t going to do my t shirts because of the my previous experience. While I was placing my order with an employee, Connie came out two different times, and she didn’t say a word to me…she didn’t have the courage to say anything to me face to face. This is such bad business & completely unprofessional. They tried to call me and I returned the call, but of course no one was available when I called. They claimed they called again, but never left a message and if they did call it showed up as a scam call. I had no missed calls from their business phone. So two whole weeks went by and I was thinking my order would be about ready when I finally found out they weren’t working on it at all. Don’t waste your time here, go down the street where you will get friendly, professional customer service with a smile and for way less money.

In regards to their response... There were no negative and harsh posts ever made! We communicated directly through emails and I did voice my concerns to them. Please provide these so called posts because I never made them.

I would absolutely understand declining my business if this were true.

I was willing to give them another chance at good service after a past bad experience.

Good luck in the future. I hope that when given opportunities to regain customer confidence you are able to take...

Recently went for the first time for a small embroidery order. The staff was absolutely fantastic and walked me through all my options and was extremely helpful. They were very busy while I was in there and I was never treated as an inconvenience or made to feel like my small order didn't matter. The prices as an added bonus can't be beat. I always try to keep it local but embroidery and screen printing tends to be easier to just order on online. Not anymore! Couldnt...

My order was done earlier than expected. But it was wrong and the lady said there was nothing she could do to correct it. At no point did someone contact me to discuss the changes THEY made before THEY ruined my shirts. This is the second local company to screw up my shirts. I'm going to use mail order next time, same...