CV Exotics — Local services in Hampstead

This was a hard review to write because we had both a good experience and a challenging one. The staff was very helpful in helping my daughter and I purchase our first pair of ball pythons. The selection was unreal with prices ranging from very reasonable to the serious Breeder/collector level. They were helpful in helping us understand everything we needed to know. The issue came when a week later I had an exchange of several calls trying to obtain a larger more pet me any enclosure for the snakes. We spoke several times about availability and pricing, as they are over an hour drive from myself and I didn’t want to waste anyone’s time (including mine). I was told a price $300 with the heating pad for a specific enclosure (48”x24”x16”). I checked the website for the brand they carried (reptile basics) and at that price CV Exotics was about $75 dollars more(not including shipping) but I wanted to do my business through the local place and thought that was reasonable. I called again to confirm it was still there and that I was correct on the price, all was confirmed by a wonderful lady that had answered most of my calls. So the following morning I made the drive to pick up the enclosure. One I got there, they informed me the price was actually $400 and that maybe the person I spoke too was talking about a used one, which they confirmed they haven’t had available for months. I told them I just drove an hour there and would be driving an hour back, and a week earlier had spent over $400 on snakes and supplies there. They said sorry for the miscommunication but refused to budge on the price at all. I was frustrated to say the least. I get employees getting prices wrong, but after several calls and a previous expensive purchase and a very long drive, too not budge at all and basically tell me I wasted my time was very rude. I didn’t guess on the price or come in demanding some crazy price, knowing it was higher. The owner only told me that he only makes like $10 dollars on them as is and wouldn’t do anything for me. I may find a new reptile supplier I don’t know. I just feel lied too and than brushed aside. Hope this helps anyone else looking to purchase there. Great place to get your reptile for a fair price, do not get your enclosures or other stuff there. Wanted to give...

Absolutely love this place! I have a fair amount of snakes and they offer the absolute best prices for feeders I’ve ever seen ! Anytime I go in I’m always greeted with a kind hello! The staff are always helpful with just about anything any questions or concerns and extremely knowledgeable about their reptiles. It’s always nice to see a shop that cares for its customers and even more about their animals and store it always clean when I come in doesn’t smell bad like some shops I’ve been too which is a huge plus 😄 ! If you’re looking for a locally owned place to purchase you’re next pet I’d highly recommend Cv Exotics, I’ve run small pet shops and worked for large corporations so I have a bit of an idea on good care when I see it and everyone there cares ! Thank you Cv Exotics for providing me and my Snakes quality feeders and great...

EDIT!! Cv Exotics ended up fixing the situation for me, they were very kind and refunded me. Turned out it was a mistake that a new employee had made, they had taken the picture while he was in shed. I’m very grateful that they were able to work with me to fix the situation. I ended up loving my snake all the same despite the mix up! Thank you CV Exotics!

Honestly I’m really disappointed, the pictures they had of the snake I ordered was false advertisement. It’s the same snake but the coloring is vastly different than the pictures they had up of him. I’ve emailed them about this but I haven’t gotten a response, when before I received the snake they were responding quickly. The ordering of the snake was super simple so I appreciate that, I just don’t appreciate that the coloring of my snake was...