CVS — Local services in Hampstead

I made the mistake of switching to this pharmacy because it was two minutes from my house. Not only are there frequently long waits (I’m not bothered by that), but when there is a line, I see people on their phones or sipping Dunkin or other drinks in the back and loudly having conversations unrelated to their job. The final straw was when they grossly mishandled a situation where two of my medications needed prior authorizations. We quickly handled getting them from the prescriber and insurance (usually, the pharmacy coordinates or requests this). It took them days to inform us that we needed it, and only when I called the insurance company myself did I get it, suggesting that they had not reached out. Following this, I was out of my medications and we asked them to run the insurance again, and they later admitted that a glitch in their system made it so it was denied again. We informed them that we were certain it was good to go, and asked them to call the company to clarify. (I have had pharmacists happily do this before). They claimed that “they don’t do that” and it wasn’t their problem. Suffice it to say, I was without medication for 3 weeks because they once more neglected to run it again and only did when I called to inform them that I knew the prior authorization had gone through the week before because enough time had passed that we received a letter in the mail telling us about it. When they finally ran it, they were out of stock. Had they run it last week, they would have been able to order it and have it within days. Instead I was disrespected and left without important medication that I had been taking for 12+ years for nearly a month. I will not be returning to this pharmacy again. Never have I been so disrespected, and never have I seen someone neglect to do part of their job- all while telling me that it wasn’t...

So my girlfriend and I went into this store today to get a couple items as we walked around there was a few people in the store. I noticed someone at the self check out as we were still looking around. The person at the self check was done and gone for a good 5-10 minutes before we even decided to walk to the register and one of the workers there walked up behind us didn’t say anything tried to see what my girlfriend had in her hands and was watching her put the info in for the rewards and I watched her the whole time I don’t recall the ladies name but she racially profiled my girlfriend acting like she was stealing something. there was 2 customers before us and she didn’t do this to either of them (both being white) and as soon as my girlfriend (being black) and I walk up she all of a sudden stops what she’s doing walks over and is all nosy and stuff. When I confronted them they acted like they were just doing their jobs saying “ I was making sure the transaction from the person before you was finished” when the person she was talking about was gone for 5-10 minutes before us walking to the register. When she called for for assistance the lady I believe Lisa was on her side. like I’ve lived in this town for 20+ years (as a white guy)and I’ve seen a lot of racist people in this town and it’s disgusting like it’s 2023. We are all the same there is nothing different and I wish more people...

The helping hand there, one of the girls that fills the pills as you could say, told me that I have to wait 24 hours before the actual pharmacist will get back to me about filling my medicine. All she basically had to do. Let's contact Walmart and have the information digitally. It's transferred over to their computer, which takes