ROCK PALACE — Local services in Hampton

absolutely shitty experience!! my brother first came in asking if they worked here (he’s a bit slow) and they sassed him practically mocking him saying no they didn’t work there and my brother was going to walk out until i mentioned they really did work there, then he asked his question if they had metallica stuff and the guy questioned what he was looking for and he felt rushed so said posters then the second hes looking for a different posted the guy says “if you’re looking for metallica there’s none.” then why would you say you had some and show him to the area?? i then found a metallica poster right after?? i asked for help finding a poster then the guy said “if you use your eye and look down for the letter then the number it would be right there, this generation.” then walked away, i knew how to do it and i already looked there but everything was all mixed up!! the people before had so much trouble from him as well and the mother was so fed up as well! never going back...

Went in tonight 5/16 @5pm and the pos working was the rudest man I have ever encountered really hoping this wasn’t the owner because if so I am beyond baffled. Deliberately turning away sales lying and saying the register was down acting bothered every time we asked to see an item we that we fully intended on buying but his personality and rudeness was so offputting. Yelled at us for having conversations at a totally normal volume. Not for nothing there was no one else in there the entire 40 minutes we were there. Should’ve gotten his face punched in. We come to the store every time that we are down that way, but will absolutely not be returning. Which is unfortunate because the store is cool, but the customer service was beyond...

Literally tried to buy tons of merch almost 200$ and this pos said because I took a hat down he was refusing all my sales this guy NEEDS to be fired 😡😡😡😡 by far worst EVER shopping experience. Will NEVER be returning. Tbh surprised this place has not already been shut down. Highly recommended going to any other shops on the boardwalk and stay away from this business if can even be called that.. absolutely rude and unforgivable!!!

😑 this guy also clearly lies to combat his bad reviews.

Guy working there is the actual owner chasing good paying customers out...