Your Special Day — Local services in Hamtramck

My family has been shopping here since the '70's never had a problem with them. But today My daughter is getting married, she put two dresses on LAYAWAY. My sister went to pay on my daughter dresses ( unknown to my daughter) the clerk showed them my daughter's dresses. When my daughter found out she was livid. She didn't want nobody to see her dresses before her wedding. So she went up there to pick up the dress that she originally got and wanted to put the remaining money on another dress she had on layaway for her daughter. They then told her that there was no exchanges or refunds. In the past they would let you use it for store credit. New management wouldn't allow it. There was no mention of the new policy on the receipt, but pulled out a sign and showed her. Then the owner tried to calm her down by trying to give her some discolored bangles to calm her down. They could've taken a restocking fee and put the remainder on the other dress. Her whole wedding party and the mother's were going to purchase our dresses from there. So that means if I ordered a dress and couldn't fit it I would have to reorder another dress and still lose on the dress I couldn't fit!! What kind of scandalous, scamming operation is this store trying to pull? I ordered my dress from here but I didn't put a deposit down on it and I'm glad I didn't!!!! They also tried to say that the dress that was paid in full wasn't , UNTIL my daughter pulled out the receipt, just think if she had lost it they would have tried to make her pay for it twice!!! BE CAREFUL OF THESE PEOPLE, THE CUSTOMER SERVICE IS AWFUL. They are NOT TRUSTWORTHY PEOPLE!!! TRY ANOTHER DRESS SHOP BEFORE COMING TO THIS STORE!!THEY HAVE LOST A WHOLE FAMILY THAT HAS SHOPPED THERE FOR EVERY SPECIAL OCCASION SINCE THE LATE 70'S! WE WILL FIND ANOTHER DRESS SHOP THAT RESPECT THEIR CLIENTS!!! Oh yeah they tried to blame everything on their sales lady Cassandra, nothing is her fault she has been with that store for a very long time and she ALWAYS has GOOD CUSTOMER SERVICE!!!! IT'S ALL MANAGEMENT S FAULT! IF THEY HAD NOT SHOWN THE DRESS TO SOMEONE WHO IS NOTTHE OWNER OF THE DRESS NONE OF THIS WOULDN'T HAVE...

The store is under new management. I was there yesterday after putting a dress on hold for my wedding. A week ago they in fact showed someone I knew my wedding dress!!! ( because this person inquired about it) I didnt wanted my dress to be seen by anyone until my wedding day. That prompted me to decide I wanted to change it. They told me I couldnt even receive a store credit from the money I had put on the dress( after trying to convince me that I was refunded previously although I hadn't been in the store since I tried the dress on).. they stated that the NEW policy is no refunds,no store credit,and no exchanges. This policy had come into existence AFTER I put my dress up. ( I was in fact told by an employee that if I changed my mind I would ONLY receive store credit upon putting it in layaway..which was fine with me.) However managemnt told me I wouldnt recieve anything,she then tried to GIFT me 2 blue discolored rhinestone bangles she found on the counter! I had been coming here so long I got my prom dress from here...this time I was purchasing a total of 3 dresses from them at once. I am no longer a customer after yesterday. They are ridiculous...my whole entire bridal party will be going elsewhere. The new...

I Came Here Recently For My Prom Dress. The Woman Who Help Me, Mabel. She Made Me Feel Like I Was The Prettiest Girl Ever. She Knew Exactly What Dresses To Pull For Me And What Looked Great On My Body. I Wear An XXL In Clothing, And The Dress Pulled Fit Me Just Perfectly. But They Do Have A Wider Size Range. The Price Is Affordable For A Very Good Quality Dress. They Truly Do Give You That "Say Yes To The Dress" Moment That So Many Girls Want. Would 100% Shop Here Again For...