Beyond Upholstery — Local services in Hanford

Had 2 chairs upholstered. The chairs turned out good, but not how we ordered. When I asked the person that upholstered them, she said she was never told how to do them, so she did them how she thought. I asked her several times and she kept repeating that she was told NOTHING. When I asked Woody, the owner and the person that I placed the order with, he said he told her and she said she couldn't do it. I told him thats not what she said and he started back tracking on his story. He then started changing his story, I got fed up with his lies and just started negotiating price. I told him that his price was unacceptable for not doing the chairs how we requested, he gave me a $75 discount (keep in mind his original quote was $125 less than what he expected us to pay). I told him we thought paying the original quoted amount was fair and he said "No." We paid the $75 discounted price and away we went. He lost a future customer with us over $50. I'll find somewhere that actually appreciates business and making things right after...

I have tried numerous times to see about getting a recliner redone. I called, and called, and emailed. I even went into the store and talked with the people that were working on the upholstery. They said I had to call the owner and get a quote and start date. Back to calling and no response. I have up. If they wanted business, they should have a way for customers to communicate and at least get a response. I can understand if they couldn’t do it, but no response to me is kind of disrespectful. The owner seems to be...

I really appreciate Upholstery and Beyond. I've used them several times and have received very professional work. They are willing to work around our schedule, pick up and deliver, and have even made great suggestions when I'm not sure how to make things come together. Woody and staff are always friendly and professional. I highly...