Heights Lumber & Supply Inc. — Local services in Harker Heights

First time I had ever gone to this store but not likely to go back to it again.

No one even acknowledged that I had entered the store. Passed a person whom I was tempted to request help from but I wasn't sure they were an employee so I continued to walk the circumference of the store in search of the isle I was looking for. Eventually a young lady who was sitting at a desk asked if I needed some help and when I told her what I was looking for she had some long wire,rod or fly swatter that she used as a pointer to point and announce the number of the isle I needed and from there I was on my own which is okay because I knew what I was looking for. Now when I checked out,there were 3 employees sitting there while another one was helping a gentleman at the counter but I was still told. . . ."Someone will be right with you". I mean really? The young lady still sitting at her desk as one of the guys was talking to her and another employee talking on the phone and I overheard something about "eating" so I know he wasn't talking business. I guess the guy talking to the girl decided he could put their conversation on hold long enough to help me which was real kind of him! Seriously? I had a couple of other things I wanted to pick up but for the lack of concern of the employees I quietly said a prayer as I stood and waited to be checked out and asked God to "just get me out of here before I say something". I wasn't about to ask them for anymore help. . . God forbid that I take them from "gossip" and meal plans.

Not the kind of service you get at the Ace Hardware store in Copperas Cove and despite the 10+mile drive to get there,from here on out I will go to the Ace Hardware in Copperas Cove or I will go to Lowe's...

I have been a customer of Height Lumber & Supply for over a year. I am an Etsy business owner specialized in wood crafting. I started purchasing wood from this company due to its prices, outstanding customer service, and knowledge in lumber supplies. I used to buy treated wood from Lowes and HomeDepot, but quickly realized the prices were too high for my budget. I started to purchase rough lumber from this local-family owned business (please support small business instead of large franchises). Then I was able to compete with other Etsy seller’s prices.

The best part of visiting this lumber store is talking to the friendly and helpful staff. Once I tell them what I been planning on creating, they start making suggestions as to how to save money by purchasing specific wood or available bundles. They often provide me with the information I need in order to make a smart buy. I have even called to order new supplies or to check availability. They answer their phone right away (Try that with Lowes; they will transfer you to other departments multiple times).

I highly recommend this store. You will always find help at the front...

Worked with Tony to put my order together, and he was really great. I just received my order today and I’m so happy with it. This will be my go to business for my lumber needs while I am here.

Edit: Business is good until it isn’t. I’m so disappointed with this business. I purchased a few sheets of plywood back in august. Turns out they sold what they didn’t have so I had to wait. No problem. I called when they told me to call and they would give me delivery dates and then just not show. I finally got my delivery yesterday (1 month later). The driver said smaller orders lose priority and get pushed down the list. So, even though it’s product they OWED me, I did not have priority. AND it was the wrong order. I called to notify them and the employee is unsure whether they are out of stock or just misplaced it. I am tired of dealing with this and will take my business elsewhere. I’m so...