Metro by T-Mobile — Local services in Harrison

I came here today and dealt with Moe Sal, he was such a sweetheart and walked me through the entire process of getting a phone from point A to point B. He was knowledgeable and thirly explained what is the differences between phones and the differences in process. After a good talk with him he was able to convince me to switch to metro and grab my self a one plus n100 instead of my iPhone 12 with T-Mobile, this phone seems like its great and the service I was provided in the store is definitely something I'm looking forward to every month from now on. Only $60 a month, free phone, and no fees or taxes count me the hell in. Oh did I mention FREE PHONE! AND A NICE LOOKING HIGHLY PROFESSIONAL TO SERVE ME COUNT...

The employee I had the displeasure of dealing with on my visit was rude and unprofessional. I simply asked for confirmation and clarification that the exorbitant price quoted for a single-line plan was the cheapest option available, as Metro by T-Mobile is supposed to be prepaid and affordable. With this in mind, the quoted price seemed nonsensical and contradictory. The employee then rudely stated that he doesn’t know how many times he has to keep repeating himself before I understood. After this rude interaction, I immediately left the store. If this employee's quoted price is the "cheapest," I may as well get a single-line plan with ATT or Verizon. I will be taking my...

I left the store at 7:03pm without what I was looking for. A few days ago i went there and upgrade one of my kids line without a problem for $100. Today I went to do the same thing for another line and the lady was charging me $20 more, which I couldn't understand why so I asked for an explanation which she was not able to provide, only repeated that ,that was the price. Left the store very disappointed. If I could rate the customer service today I would give her a ZERO. I still don't understand why the additional $20 , since the phone was $70 + $23 (upgrade fee) + $7 (taxes) = $100 Where is the extra $20...