uBreakiFix - Phone and Computer Repair — Local services in Harrisville

I had a small crack in my Nintendo Switch Lite so I brought it here for a replacement. I was told it would take a couple days max and that was what happened. I dropped it off Wednesday then picked it up Friday. Unfortunately though I still had problems with the screen where there was dust and finger prints underneath as well as my joycon was not functioning correctly and neither was the button pad so I couldn’t control my cursor. I took it back it for it to be fixed. It’s been one day since drop off (again) so I’m still currently waiting to see how long it takes to be fixed.

UPDATE I lowered the 2 star review to 1 star. If I could give 0 stars I would have. The Friday I was meant to pick up my Switch ended up turning into weeks of hassle. When I took my Switch back that same Friday from pick up I was told it would take a couple more days for my screen to be fixed. After I believe 4 or 5 more days I had no communication of what was happening. I called several times the following Wednesday and Thursday and still no answer. The next Friday (which was now a week after I had originally dropped it off) I returned to pick it up and take my Switch elsewhere. The employee that had originally helped me told me that he had to reorder a whole new screen to replace even though I just asked for it to be cleaned. He proceeded to tell me that the configuration was corrected and my Switch was now functional but because I complained that the screen was still dirty he was waiting for the replacement. He then told me that he had no way of tracking when the delivery truck would come. I asked to take my Switch instead. He went in back and a few moments later he returned and told me that my screen had shown up so the technician was then going to replace it. He told me to give them about an hour and I can come back for pick up and then my switch would be completely fixed. I waited about 2 1/2 hours to give them time to do what needed to be done and when I came back to pick it up, a different employee was working. I had explained I had a switch that needed a screen replacement that I was waiting on for about a week so he proceeded to go to the back check and then come back out front and told me that no screen had been delivered and to check back in a couple days. I explained to him that the prior employee had been telling me different. At this point I was well beyond annoyed because there was no communication and I was being lied too. The next day I was called by the technician who then told me he had replaced the screen but that my Switch wouldn’t work correctly until something about a video connector and chip was replaced. My Switch worked perfectly fine before I brought it to them JUST FOR A SCREEN REPLACEMENT. He tried telling me that it “was obviously broken before bringing it in” to them at the store. I explained that I wanted to just pick it up and take it to someone else for the repair that wasn’t needed in the first place. The next day I went back to the store (this is the 5th time now) and got my Switch back. The same OG employee was there and knew to go get my Switch. I then asked about a refund because the hassle and more damage of my Switch seemed fair for the money I spent. He told me he was talk with his manager and call back. 2 more days had passed and no communication. I called the store again and he said that he would reissue the refund tomorrow and it would go back to my card I originally paid with. It’s now been 10 days and I haven’t received anything. I ended up having to send my Switch to Nintendo for a repair which they were unable to do because how badly damaged the software was. Nintendo sent me back a brand new Switch all within 5 days. I do not recommend you take anything here for repair. There is no communication and you basically get lied to about what’s going on. I added a photo of the “second” screen replacement and you can see still all the dust that was underneath the screen as well as scratches for tools I believe used to replace whatever was needed. I cleaned the screen several times to...

Please please go somewhere else. I came here for the samsung warranty but it was so much grief. The whole process took 24 days just for them to tell me to send it to samsung. It didn't seem like anybody knew what they were doing. It turned out it was just the LCD they needed to replace. They said it didn't work with one and I dont think they bothered to try another. I hated this whole experience. I should have listened to my fiance. He told me that they are the worst people to go to and that they are notoriously bad. I should have listened. I was very calm and trying to be nice throughout this whole process but it turns out I was working with idiots. They even gave back my phone with damages on the hinge and the adhesive on the screen but thank goodness samsung overlooked it. I will never ever recommend this place to anyone unless I truly hate them. For further context this is how the whole process went down: I first brought in my phone 09/20 for the samsung warranty. I was told that they, "Mike", had to order the part and that it would be ready 09/26. Ok I didn't mind. I come in 09/26 and they, "T", told me they had used my part for someone else's phone who came in that day but not to worry cause it will be there tomorrow 09/27. Ok, I come back in 09/27 and Mike told me that T ditched work to go to Fan X and that he wasn't qualified to do the repair. He told me he promise it will be ready the next day. Ok, so my fiance shows up 09/28 and it's the same story: T ditched work to go to Fan X but they PROMISE it will be ready tomorrow. My fiance shows up 09/29 and T is there. He tells my fiance that to give it until 4pm and it will be ready. Well we were in the process of moving so we actually don't come back until 10/02. We show up and Mike tells us there is good news/bad news: the screen won't work but if I contact samsung I will get a brand new phone! He hands me back the phone and I go home and contact samsung. Samsung has no idea what I'm talking about and tells me that the repair shop I go to should process the warranty replacement for me. I am livid. I return back to the store immediately that same day 10/02. When I return I find that it is a different person, "Austin", at this time. He told me that the repair wasn't finished and that I shouldn't have gotten my phone back or they shouldn't have even taken my case to begin with. He pretty much told me that I was working with idiots and that they had no idea what they were doing and that he always has to clean their messes. He gives me his name and email and tells me to reach out to him if I have any questions otherwise he will contact me when things are finished. I dont hear back for 6 days and I figure to send an email 10/08. I dont get a response for 5 days so I tried calling the stores 10/13. Harrisville never ever answered their phone before so I wasn't hopeful. They didn't answer. I decided to call bountiful since Austin mentioned he worked there as well. "Justin" answers the phone telling us that Austin isn't going to be in work for another week. I am even more livid.He mentioned that if I drop by the store he can help. We drive to bountiful and I explain to Justin everything that I went through and he's like "oh I think they just had to close out the old order" and calls Harrisville and gets T to complete the order. I asked if I needed to get my phone back and he said yes but it was in Harrisville. I drive all the way to Harrisville for my phone and T looks so confused. He said that they shouldn't have my phone. I said that Austin took it and I explained what he told me. T looks frustrated and tells me that Austin did not tell them anything. I leave with my phone and only then did I receive an email saying the repair was completed. I call samsung and send them my phone for repair and it came back...

I would give them 0 stars if I could. DO NOT GO HERE you will regret it!! I have a Galaxy 23+, and the camera on it doesn't work it comes up with "camera has failed." However, sometimes it decides to work. We were thinking it was a software issue, but wanted to get the camera checked, just in case that would fix it. I went in and had Chandler looked at it, and said he could try to fix it. I asked him if it was a software issue, if could get my money back? He said Yes, I could. I left my phone with him for 5 hours. I came back to pick it up, and it was working. The next morning, the camera failed again. I called and talked to someone, and they said to bring it the next day since they wouldn't have a technician who could fix it, then hung up the phone on me. I came in, and Chandler looked at my phone and did some research, and we came to the conclusion that it is a software issue. He said that he would talk to his boss about a refund, and he would get back to me, but he just left on vacation, so it might be a while. I said no problem, I'll just wait to hear from you.

A little over a week later, I heard nothing, so I called them up, and it was the boss who answered the phone. I told him who I was and the situation. He said Yeah, Chandler told me about it. He then proceeded to say the only thing I can do for you is replace the camera I can't give you a refund. I told him that Chandler told me that he would give me a refund, so I would like one. The boss said in a stern voice, "Ma'am, I'm trying to work with you. We don't give refunds. The best I can do is give you a discount on your next fix." Then I said I would come in for a camera fix, and I'll be there soon but I still would like a refund. He said Great, I'll have someone ready to work on it while you're here (I had an appointment, so either way, I had to drop it off). I get there, and he looks at my phone and says, "Well, it looks like it's working to me, but I guess I'll fix it anyway." Then says I won't be able to get to this today, but for sure tomorrow. I asked about the refund again, and he was short with me and said Well, I have a business to run, so I'm not giving you a refund. I was already irritated about how he was treating me, and now I have to wait until tomorrow!? I call the next morning, and Chandler answers the phone and says to call him back in an hour because he didn't know he had my phone. I call an hour later and he hasn't called his boss yet to know what to do, so he calls while I'm on hold. Then tells me he won't be able to get to it until the next day. I told him I would be in right before you close, and it better be done because I leave on vacation tomorrow, and this is the second time I have come in. I go in, and the person in front of me is asking for a refund because they couldn't fix his device as well. Chandler says yes, I replaced the camera, but it still doesn't work and his boss will be calling me the next day about it. As I was walking out, I realized he lied to me! He did not replace my camera, I know this because my screen protector is still on my back camera! It's the next day, and I still haven't heard anything.

This place has THE WORST customer serviceand so unprofessional! I understand if it is against policy to give refunds; however, make sure your employees know that before they tell customers the wrong information. The only reason I had them fix my phone was because he said I would get a refund. I already knew it could be a software issue so I didn't want to waste my...