Subway — Restaurant in Harrisville

I normally don’t do this but I had to send this story off to corporate. I don’t blame any one employee there but this experience was very unusual. - “I tried to use a subway gift card to make my purchase and the employees in the store told me my card was not a gift card, even though I have used it as a gift card at another location. I asked them again if they were sure it wasn’t a gift card and then they were very short with me and told me that my card was NOT a gift card. I told them I knew they were wrong, but still paid for the order. However I ended up driving up the street to the North Ogden location and I walked into that store and showed my car to the employees there and they verified with me that it was indeed a gift card. They asked to see my receipt, and they showed me on my receipt that there was a gift card balance. So then I said thank you and went back to the Harrisville location, and I walked in to ask to see a manager. They said there was no manager. Then I asked if it was common practice for a subway to not have a supervisor/manager. They said I could contact the owner but did not give specific contact info for this individual. So then I told them I verified with the north Ogden location and they said my card was a gift card. So then I asked for a refund. However they were unfamiliar with the refund process. They ended up giving me cash back. I was overall very concerned with the whole process, and believe that the lack of a manager was super concerning and I don’t blame the workers for being falsely trained but also I wondered how many other people who had gift cards had they turned away. So, I don’t normally do this sort of a thing, but I felt writing to corporate was...

This location is going downhill. I had an issue with the app so I googled the number and called and it rang a few times and the went to a VM that was a man’s voice saying “please leave a message” that was it. So i called again a bit later and it didn’t ring and went straight to vm. I went to the actual website to see if there was a different number for that location and it was the same one I’d already calle Luckily, i live pretty close and went in; i explained my issue the cashier with blue hair kept saying “I’m pretty new, i don’t know our manager didn’t really tell us how to do this and that” I let her know i called and she immediately said “oh yeah we don’t have a store phone anymore, it goes to our managers number but she’s busy at other stores” the man there stayed quiet and it looked like they were the only two. I figured it out, ordered online to get the promo and went up to let her know that was my order and specified somethings that i could change online and just let her make it while i sat down, you could tell she was annoyed with me but made my sandwich and i left. I got home to realize they only put one meat on my three meat sandwich. So I packed up my toddler and went back and the girl that made my sandwich wouldn’t even come out of the back, instead Faith who was so kind and helpful. Asked to look at my sandwich, saw there was only one meat and offered to make it correctly, did it immediately and asked me every step if it was correct so ultimately Faith...

DO NOT EAT HERE. I wish I could rate a 0. This was by far the most atrocious experience at a subway I’ve ever had. My sister and I went to this location to get lunch for our family. When we walked in we noticed several workers in the back and only one up front. Right away, it was clear that the one up front was very disoriented. It was quickly realized she was HIGH. She attempted to make our 4 subs by literally throwing the ingredients onto the sandwich like Emeril. Our sandwiches were a JOKE. She even proceeded to make one sub completely wrong after being told a few times what it was supposed to be. And yet all the other workers remained in the back. She used dirty utensils (I found out later) and couldn’t ring up our order without a LOT of prompting and assistance from us….the customers. She kept apologizing, telling us she wasn’t well and wasn’t feeling good. She couldn’t even keep her eyes open and was slurring her words. To make this whole ridiculous experience worse, my family and I came down with FOOD POISONING later that night and for most of us, we hadn’t eaten anything else that afternoon besides the subs. This was such a disgusting experience. I truly hope management...