Store Space Self Storage — Local services in Hartford

In December, I purchased a 5x5 storage unit online and obtained the unit number and a $15 lock from the office. Upon arriving at the storage unit at night, it was challenging to locate due to the presence of multiple buildings. When we finally found our unit, we discovered it couldn't be locked and was not intended for customer use at that time. Consequently, we had to relocate our items to a friend's place as it was the only night available for storage.

Upon requesting another storage unit, I was informed to visit the office again for the unit number. Frustrated with the situation, I opted to cancel the initially paid storage unit and sought a refund, requiring over 12 phone calls to ensure its processing. Despite assurances of callbacks, they often failed to follow through, adding to the overall frustration.

Additionally, efforts to obtain a refund for the lock were marred by miscommunication. Despite explaining that a refund to my school card was not feasible, the staff proceeded, resulting in no reimbursement. Subsequent attempts to secure a cash refund proved unproductive, with the reasoning for this limitation appearing unclear and illogical.

This entire experience was marked by unprofessionalism, from the challenges in securing a usable unit to the refund process. Despite multiple calls and attempts to address the issues through recommended channels, a satisfactory resolution was not achieved. I cannot recommend this storage unit service based on my disappointing encounter. It was a waste of...

This place failed at every step: on the check-in day: it took more than one hour and a half to file the paperwork: the assistant did not know how to use the printer. When we got to our unit: it was already full of furniture up to the ceiling. The assistant asked us to move the stuff...ourselves to another unit. My automatic payment was not processed. I received several threatening letters despite calls/emails to sort it out. Took ages, dealing with incompetent people. When I forgot to update my new credit card details: no warning, got the full extra-charge. There are only two barely useable carts for the entire building The lift is often blocked We found the building closed several times during office hours with a sign such as "gone to the bank." Did have to wait for a good 20 minutes Last but not least: a month and half since I vacated the unit and I still have not received my deposit back (I was told that "everything...

In preparation for my move out, Doris was extremely helpful in the days leading up to my move. She was so kind and patient with me after I explained my situation to her. She was very organized with keeping my account up to date with notes so that whenever I had more questions, we were able to pick up right where we left off, even if she wasn't the person to answer the phone. EJ was also super kind and thoughtful on the day I was moving, he was very calm and sweet during such a chaotic time for me. I was doing a lot of the moving on my own so it was very heartwarming when EJ would periodically come out in attempts to make the move easier for me by offering a cart for smoother transport of my belongings into my moving truck. As well as allowing my to park in a much more convenient location for easy loading. "I'm just a girl" lol 10/10 recommend this location full of such a pleasant staff. Thank...