Hart Telephone Company — Local services in Hartwell

I got their top teer internet service for at least three years. During those three years the service was constantly being interrupted especially when it rained. I had reported this problem to them and it never got fixed. Every time it rained the service went down. The last time it went down of course it had rained. The service was down all weekend and into Monday. I had contacted them o Wednesday , Thursday, Friday , Saturday , Sunday , and finally Monday. At this time I had had enough. My wife and I do a lot of business on the internet and these interruptions what I had explained to Hart cable repeatedly cost us money. Another concern we had is that the speed of the internet was much lower than the speed we received. Today almost a month after discontinuing their service I called them and asked where is my credit for the time I didn't have their service including the time before I cancelled the service. The agent at Hart cable said that they did not receive my phone calls when the service was down and would not refund that money back. They claimed that the trouble ticket and cancellation were on the same day. Which is a lie. As far as receiving the money after the cancellation is concerned. The agent told me that it would take two to three billing cycles to receive it. That would be two to three months. In conclusion my wife and I are very disgruntled over there service and refund process and hope they can improve these processes with there current customers...

I had an Internet outage on a Friday morning. I suspected the issue was caused by road construction on my street. I placed a call to HTC and a ticket was logged. A few hours later a technician arrived in a truck and started diagnosing the issue. A few more hours later and it seemed like I was the most important customer HTC has. There were approximately 5 trucks, 2 pieces of heavy equipment and 7 or 8 guys all working in the July heat to fix my outage. Needless to say, they succeeded and got the line repaired and I was back on the Internet by 5:30pm that same day. Keep in mind it wasn't my whole street that was out....just me. If this was one of the other national internet companies I would have been without Internet for...

Internet went out around 4pm. Was told that they leave at 5 and would try to have someone call within 24 hrs. Not good. I rely on Internet. It's too bad the only choice I have is the horrible service at htc.

Internet out again. No one ever called back last time and it finally came on a few hours later. Would be nice if someone actually communicated what the problem is and when it will be back on. Your reply says there was a problem last time that you were working on for awhile however when I called the last time said they had no report of any outage in my area. Then today when I called about it being out again she said last time it was a neighbor who cut the line. Get your stories together. Here I sit, once again with...