Harwich Port Heating & Cooling, LLC. — Local services in Harwich

Harwich Port Heating and Cooling "HPH&C" has recently done work on our hot water heater and our air conditioning unit. Both service calls were on the weekend and the technicians that came to do the work were excellent. We had Dan, Nate and John doing different aspects of the work, however, each of them did a great job fixing problems quickly.

On the furnace issue Dan Clark Jr was proactively able to order "the last part available in the warehouse quickly, had it overnighted, and fixed the boiler-water heater the next day. His proactive efforts helped salvage a long holiday with a home full of company. This proactive, timely, and responsive service was excellent.

As for the Cooling issue it turned out to be broken "Condenser Fan Motor" that had to be replaced. HPH&C had the new motor sent "expedited delivery" and the motor was installed on the "condenser unit". The problem, however, was that they could not remove the critical fan-blade that was attached to the "old fan" and they did not have a replacement fan in stock. This air-conditioning motor replacement was being done on a Sunday with no hope of a replacement blade until later the next week.

HOWEVER, late on Sunday Dan Clark Jr, in a self initiated gesture, came to our home and had found a way to remove the flan blade from the old motor. With other specialty tools he had in his truck he was able to install the fan-blade and get the cooling unit working perfectly. In this day and age it is enormously hard to find such capable hard working young professionals that go out of their way to provide excellent service. Dan Clark Jr is one of these professionals.

Thankfully, all the associates that we work with at Harwich Port Heating and Cooling do an outstanding job, are professional, and respond on a timely basis for emergencies as well scheduled routine maintenance. I highly...

The team at Harwich Heating & Cooling are exceptionally professional in every aspect of the business.

I come from a background in niche sales and have high expectations regarding how I will be treated as I was held to incredibly painful high standards.

I am writing this review — which I rarely do- because of the nature of my appreciation for a group of people who work so consistently hard.

Living on Cape I have found that it is sometimes difficult to find a company that is consistently running at top tier performance.

They excel in every area, including administrative and sales attitude efficiency , & scheduling issues that I may come to them with. The response from the office is always immediate .

The staff also attempts to get me in earlier if possible, and I know that I am being taken care of. Any issue I might have is always answered immediately with tact. And someone always answers the phone.

Additionally, I have consistently been impressed by the articulate nature of the maintenance technicians who spend time in my house maintaining my splits which work flawlessly year round. This Service is especially appreciated. In total, the customer service is the best I’ve had on Cape cod since moving here permanently 10 years ago.

I can be very tough customer to please as far as the nature of my expectations and HH&C take care of everything every time. I’ve been working with them since 2020 and will continue to do so in with trust...

Over the past year or so we have experienced a number of issues with our approximately 12 yr old Amana furnace with the most recent event requiring a new heat exchanger. Thank goodness for a high quality local company like Harwich Port Heating and Cooling LLC. When needed they proved exceedingly quick to respond even at 9pm on the Saturday before Christmas when the furnace conked out and grandkids were due to arrive the next day. The malfunctioning heat exchanger was serious, resulting in high CO2 and, of course, it inconveniently occurred on a very cold Friday night. They had no choice but to shut down our furnace while sourced the new part. They raced back to the shop and returned with 4 space heaters to get us through the night and then made an 8am Sat trip to first Fall River and then Taunton to secure the new heat exchanger. Apparently the Fall River part was in a damaged box and they didn't want to chance the part being affected. This definitely says something about how they go about their business. When it comes to John, Matt and Elliot and the rest of the crew at Harwich Port Heating we are really glad to have had them...